Michelle Santiago

I’m a seasoned administrative and customer service specialist with over a decade of diverse experience across virtual assistance, logistics coordination, and client-facing support roles. From managing emails and invoices for company directors to coordinating delivery operations with Australian teams in real time, I bring a proactive mindset and hands-on familiarity with systems like NetSuite, Zendesk, Stripe, and Adyen.

I’ve supported businesses remotely from the Philippines, ensuring seamless operations across borders — whether organizing digital documents, maintaining inventory records, or assisting customers through multiple channels. My strengths lie in clear communication, multitasking under pressure, and building trust with clients and stakeholders alike.

Tech-savvy and detail-oriented, I’ve excelled in environments requiring autonomy, adaptability, and empathy — traits I consistently bring to every team I collaborate with. With experience spanning admin support, receptionist duties, property management, and online education, I offer a unique blend of logistical precision and people-centric service.

I hold a Bachelor of Science in Office Administration, major in Office Management, from Rizal Technological University (Class of 2009). My foundation was built at Jose Rizal University, where I completed high school in 2005. Both institutions in Mandaluyong City equipped me with a strong grasp of administrative systems and professional workplace practices that I continue to apply in my career.