Nicole Baylon

Versatile professional with experience in both digital marketing and customer service who thrives on the challenge of delivering top-notch service and creating impactful digital campaigns that drive results. I enjoy working collaboratively with teams to achieve goals and exceed expectations. If you're looking for a motivated team player with a passion for digital marketing and customer service, let's connect!

Goole Operations Center

July 2021 - Present

CUSTOMER ADVOCATE SENIOR ASSOCIATE

Responsible for conducting a qualitative research study for a wide range of Google advertisers using different Google platforms i.e., Google Ads, Google Analytics, etc. Responsible for conducting direct interviews with Google advertisers to gather qualitative data Responsible for recruiting advertisers for the research study based on their profile and eligibility for the study Analyzes raw data gathered from advertiser responses, turn it into valuable insight, and share learning with internal stakeholders i.e., Product Team, Engineering Participated in beta testing for Salesforce and V2i UI/UX Digital Marketing graduate from Jellyfish Academy and performed the role of a mentor for newbies

Lizardbear Tasking Inc.

May 2018 - July 2021

Customer Service Representative

Trains new hires for product processes and nesting period Answers inbound calls for general queries, billing, fraud, and cancellation concerns Handles inquiries through chat and email Participated as a beta tester on new tools like Zendesk and Ujet Chat Awarded as Top Employee in 2020

Alorica Teleservices Inc.

July 2017 - Jan 2018

Customer Service Representative

Answers escalated calls as a supervisor intern/apprentice Assists in training orientation for the new hires Answers inbound calls for general and billing queries

Technological Institute of the Philippines

2018 - 2022

Bachelor of Science in Civil Engineering