NICOLE VELOSO

Hi I am Nicole Veloso. Nics for short. Been working as a ServiceNow Admin for about 3 years now. I am seeking to be a freelance or looking for work 

Assist developing ITSM roadmap. Analyze and recommend emerging ITSM technologies
that can provide benefit while reducing risk
-Provide configuration update support and functionality checking within the development
cycle of ServiceNow
-Work closely with ServiceNow functional team to build requested items and tasks using
workflows to manage processes from the customer to the fulfillment teams
-Work with development team to migrate updates into the production environment
-Developing, testing, deploying and updating workflows and approval flows and rules
-Develop systems integrations and process automation – fully utilizing the platform’s
workflow capabilities
-Work with functional and admin teams to deliver automated workflow solutions in
ServiceNow

Bachelor of Information Technology