Olimar Brines

Personable and knowledgeable Information Technology graduate with over 8 years of experience assisting customers with various issues. Providing the best customer service experience to meet client's expectations and to build trust with their customers or users. I have experience in taking inbound, outbound calls and emails; following it up to the client to ensure that their issues are resolved fully. I worked as a Technical Support in one of the known mobile brands and I was a Support Ambassador of the top vacation rental platform. Currently working as a Jr. Transport Dispatcher.

+Account : Toys “R” Us – Biggest Toy company in the U.S

          -CSR (4 months) - pure inbound calls/sales

          -Back office / Tier 2 (6 months) - blended (inbound, outbound     and email)

          -Subject Matter Expert (2 months) - assisting new representatives

Operation Support: Tier 2 (SITEL) | 2015-2020 (5 years)

+Account : Staples - One of the top seller of office supplies in the U.S

          -CSR (1  month) - pure inbound calls

          -Operation Support specialist (5 years) - blended (inbound, outbound  and email)

Technical Support (CONCENTRIX) | 2020-2021(1 year)

+Account : Samsung Mobile

          -TSR (1 year) - pure inbound calls

Support Ambassador (TDCX) | 2021-2022 (1 year)

+Account : AirBnb - One of top vacation rental platform

          -CSR  (1 month) - inbound and outbound calls

          -Tier 1 (6 months) - blended (inbound, outbound, live chat and email)

          -Tier 2 | Escalation Team (5 months)- blended (inbound, outbound, live chat and email)

Junior Dispatcher (Intogreat Solutions) Present - Pure outbound calls

+Account : Blacklane - High end Transportation in Germany that gives Transportation Services to respected dignitaries around the world whenever they are abroad. 

• Operations Control - To call drivers that we call “chauffeurs” to properly assign the rides of our clients to ensure the service is excellently  handled. 

Grade School: Bisagu Elementary School (2000 – 2006)

-Best in Mathematics

-Graduated with honor 

-Champion in Chess contest - Regional Division

Aparri East National High School (2006-2010)

-Graduated with honor 

Cagayan State University

-Programmer of the year award - 2014

-1st place in Dynamic Web Designing - 2014

-Certificate of Completion for Computer Hardware Seminar - 2013

-Best Capstone of the Year – 2014

-With Merit Award - 2014

-Graduated with honor