Rabi Verzosa

Hello, and thank you for taking the time to review my profile!

I’m a hardworking, proactive, and versatile Customer Service Supervisor with proven experience in fast-paced call center environments. I pride myself on being a critical thinker with a strong work ethic, and I consistently strive to exceed expectations in any role I take on. Additionally, I have experience working as a Virtual Assistant, which has honed my organizational, marketing, and multitasking skills in a remote setting.

Programs Supported:
DIRECTV, AT&T, Verizon, and Verizon Wireless

Career Journey:
I began my career as a Technical Support Representative (TSR) and was quickly promoted to Quality Assurance (QA) during my time at Teleperformance. My passion for delivering excellence drove me to join Afni as a Customer Service Representative (CSR). Due to my performance, I was promoted within four months to a Support Coach, and soon after, I advanced to the role of Call Center Supervisor.

In addition to my full-time roles, I have also worked as a Virtual Assistant on a part-time basis. In this capacity, I managed administrative tasks, scheduled meetings, and handled customer inquiries via email and social media. I also managed Facebook Ads campaigns, including ad creation, optimization, and performance analysis using Facebook Ads Manager. Additionally, I produced engaging video content for social media to boost client visibility and engagement. These roles have enhanced my marketing, content creation, and multitasking abilities, allowing me to manage multiple priorities remotely with efficiency.

Key Responsibilities:
Leading a team of call center agents to consistently meet performance targets.
Handling escalated calls and resolving customer issues.
Scheduling shifts and conducting interviews for new hires.
Overseeing quality assurance processes to maintain service standards.
Preparing and analyzing weekly and monthly performance reports.
As a Virtual Assistant, managed calendars, scheduled appointments, handled customer emails, supported various administrative tasks, and managed Facebook Ads campaigns and social media content creation.

Hard Skills:
Microsoft Office, SharePoint, OneDrive, Google Suite, Canva, Hubspot, Salesforce, CRM
Facebook Ads Manager, Tableau, Calendly, Workforce Management, Data Analytics

Soft Skills:
Leadership and Coaching, Interpersonal Communication, Attention to Detail
Organizational Skills, Problem Solving, Critical Thinking, Research and Analysis

I am deeply passionate about helping businesses achieve their goals, and I always give 100% in everything I do. I look forward to the opportunity to work with you and contribute to your team's success.

Let’s WIN together!

• Call center supervisor
• Virtual Assistant
• Support Coach
• Customer Service Representative
• Technical Support Representative

Bachelor's Degree in Public Administration