Robin Arceo

Customer Service

Serbisyo sa Customer/Suporta

Marikina City, Eastern Manila District

Tungkol sa Robin Arceo:

I started working in customer service as a Concierge agent in a condominium and corporate building of a real-estate company for a year with duties of welcoming guests, residents and colleagues, handling all the residents’, unit owners’, and concessionaires’ needs, such as requests and complaints or any inquiries they may require through calls, emails or in-person, which is common for any position involving customer service. One of the tasks was also to handle and monitor the condominiums’ Facebook page as some of the residents preferred to set their appointments and schedules via that platform.

Secondly, I used to be a Guest Service Center Associate at a 5-star Hotel called Edsa Shangri-La Manila for 2 years with tasks such as, answering all hotel calls both local and international, handling all guest requests via call/email such as food order taking, complaints, restaurant reservations and room reservations. During my stay on this position, I also received 3 certificates of excellence from my department.

After that, I worked in an oil and gas company called Shell which is amongst the largest oil companies in the world, I stayed there for 6 months. Place, amend orders, liaising with other service partners are some of the work scopes. I also managed Delivery Status – take ownership of delivery status enquiries; proactively tracking their orders, as well as Delivery Schedule Support Service which proactively call out to Customer, to manage Delivery issues and manage Customer complaints feedback and compliments. The work consists of providing customer service via calls and emails entirely.

Currently, I am employed under VNG-Games as a customer service executive. Tasks consists of; offer an exceptional gaming experience to players by handling queries in a timely, positive and professional manner. Investigate and follow up on player inquiries and respond in the most efficient and appropriate way possible; Handle questions from players via internet tools on in-game issues, complaints, suggestions, account status and transactions; Educate players about game-related issues and resolve other technical/non-technical inquiries and provide support on other duties as assigned, including supporting other projects within the team.