Lucie Weketia

I'm a customer driven and focused individual, with passion for service and excellent skills in providing support to both clients and Management. I have proven experience in customer service and demontrate skills in communication ,sales, problem solving, persuasion skills , time management and others which enables me to effectively manage a good relationship with customers, stake holders, engage with community and enhance customers satisfaction and achieve companies goals. In addition i am Bilingual as I speak and communicate in English and French Fluently.

French bilingual customer service representative who Respond promptly to customer inquiries and concerns via phone. 
Manage high volumes of inbound calls in English and French. 
Provide answers to customer questions about their account, transactions, or other issues 
 Troubleshooting common problems, addressing complaints, and finding solutions to customer concerns. 
Providing product information: Explaining features, benefits, and specifications of products or services. 
Resolve customer issues and complaints effectively and efficiently
Escalating complex issues: Identifying issues that require further assistance and forwarding them to appropriate departments or Supervisors
Maintaining customer records by  Documenting customer interactions and feedback in systems. 
 Checking in with customers to ensure their concerns are resolved and to provide additional support. 
 Following established guidelines for customer service procedures and quality standards
 

Bachelor's of science in Economics