Ruchielle Ann Maga

I am a friendly and compassionate person who has the skills and personality to serve as the first point of contact. I also think quickly and can change direction when needed. 

January 18, 2021 – Present: Corporate Receptionist, Pasajero Motors Corporation: Answers telephone inquiries and pass them on to the appropriate individual, Welcoming/greets visitors upon entering the office, Monitors office supplies, Distributes mails and parcels to the proper recipient, etc. other administrative tasks assigned.

December 2018 - January 2020: Front Office Associate, Crown Regency Hotel and Towers: Manage reservations, check guests into and out of their rooms, arrange payments/Cashiering, does shift reports or balance cash; Respond to customer’s problems or complaints, and accommodate guest  requests; Communicating with hotel staff on the status of guest rooms.

May 2017 - June 2018: Virtual Assistant, Remote: Answers to customer’s concerns and queries through email; Process their orders; Doing client’s social media management; Customer support work

July 2015 - March 2017: Expedia Customer Service Representative, Teleperformance Cebu: Answers to customer’s queries and attend to their concerns about their flight; Provided customers with accurate information on products and services with an 86% customer satisfaction rating; Confirms, cancels and changes their booking, Books their flight, Inform customers of any travel changes.

Bachelor of Science in Airline Management