Scottie Abayata

IT Solutions Architect & IT Project Manager

Professional Overview:

With a strong background in the IT industry, I bring a wealth of experience in designing innovative technology solutions and managing complex projects that align with organizational objectives. My journey began in 2018 and has since evolved across various roles, from technical support to IT leadership positions, showcasing my versatility and capability to drive both technical and business outcomes. I am passionate about transforming business challenges into technical solutions that enhance performance and foster sustainable growth.

Key Expertise:

IT Solutions Architecture: Proficient in designing scalable and secure IT solutions, systems integration, and ensuring that technology aligns with business strategy.

Project Management: Extensive experience leading cross-functional teams to successfully execute IT projects, from inception to delivery, ensuring alignment with timelines, budgets, and business objectives.

Leadership: Proven track record in leading teams, managing resources, and guiding initiatives through every phase of development, from planning to execution.

Stakeholder Engagement: Strong communicator capable of collaborating with both technical teams and executive leadership to drive strategic decisions.

Professional Experience:

IT Solutions Architect & Project Manager | ACE-1 IT Solutions

January 2025 - Present

Promoted to IT Junior Solutions Architect & Project Manager, responsible for overseeing key IT projects while designing complex solutions tailored to meet business goals.

Lead the architecture, implementation, and deployment of integrated IT solutions, aligning them with the overall organizational strategy.

Collaborate with internal stakeholders, including product managers, software engineers, and clients, to deliver comprehensive solutions.

Manage projects from initiation to completion, ensuring timely delivery, quality control, and adherence to budget constraints.

Provide strategic input and direction for ongoing improvements in technology solutions, optimizing system performance and enhancing user experience.

IT Solutions Associate Tier III | IT Technical Supervisor Tier II | IT Technical Support | ACE-1 IT Solutions

September 2021 - Present

IT Technical Supervisor Tier II: Led a technical support team, overseeing troubleshooting and resolution of complex IT issues across various systems and platforms.

IT Solutions Associate Tier III: Played a key role in solution design and technical consulting, assisting clients in identifying their needs and providing tailored solutions.

Delivered pre-sales and post-sales support, ensuring client satisfaction while fostering long-term relationships.

Led key initiatives to streamline technical support processes, improving team efficiency and reducing response time.

IT National Technical Service Center | IT Technical Supervisor | IT Technical Support Associate | Crown Regency Hotel & Resorts

2019 - 2021

Promoted rapidly from IT Technical Support Associate to IT Technical Supervisor, demonstrating strong leadership skills in managing technical operations.

Managed IT support teams, ensuring efficient resolution of issues while maintaining high service levels.

Oversaw IT infrastructure and system operations, ensuring seamless functionality across hotel and resort properties.

Supported the company's transition during the pandemic, providing remote solutions and ensuring business continuity.

Telecommunications Line Man & Field Officer | Campotel Technologies

February 2021 - September 2021

Quickly advanced from Ground Man to Line Man, then to Team Lead, and ultimately to Field Officer.

Responsible for managing the installation, maintenance, and troubleshooting of telecommunications infrastructure.

Despite the verbal promotion, I was committed to professional growth, seeking opportunities that aligned with my long-term career goals, leading to my resignation after careful consideration of the country’s recovery from the pandemic.

Technical Sales | Sony Philippines

2018 - 2019

Started my career in the IT industry as a Technical Sales Associate at Sony Philippines, gaining a deep understanding of consumer technology products and solutions.

Worked directly with clients to understand their needs, providing customized recommendations and support for a wide range of electronic products.

Key Skills & Competencies:

Solution Design & Architecture: Expertise in building custom IT solutions that address complex business requirements.

Project Leadership: Strong background in leading projects using methodologies such as Agile and Waterfall, ensuring on-time, on-budget delivery.

Technical Expertise: Comprehensive knowledge of cloud technologies, system integration, cybersecurity, Networking, Systems, and IT infrastructure.

Client Relationship Management: Adept at building and maintaining strong client relationships, ensuring successful project outcomes and repeat business.

Problem Solving & Innovation: Skilled in identifying challenges and developing innovative solutions that drive business growth and operational efficiency.

I have a strong foundation in Information Technology, supported by a diverse range of industry-recognized certifications that demonstrate my expertise in both technical and cybersecurity domains. I am a Fortinet Certified Cybersecurity Associate, a Yeastar Security Certified Professional, and have completed some course under the Google IT Support Professional Certificate which is the Systems Administration & IT Infrastructure and IT Security Defends Against the Dark arts. Additionally, I hold the Opswat Critical Infrastructure Protection certification, further enhancing my ability to safeguard critical IT systems and SQL Injections Attacks in EC-Council. My technical skills are backed by certifications in TESDA NCII in Computer Hardware Servicing, H3C Certified Sales Engineer, and Cisco SMB Sales Engineer. I also have an understanding of cybersecurity through the Introduction to Cybersecurity course from Cisco Networking Academy and practical experience with Vertiv UPS Installation. Furthermore, I am certified in AWS Technical Essentials, ensuring I stay up-to-date with cloud computing trends. Along with these certifications, I have completed several other relevant courses in IT, networking, and cybersecurity, continuously expanding my knowledge to provide cutting-edge solutions.