Tungkol sa Sophia Floriza Ilagan:
I am Sophia Floriza Ilagan. I am 33 years old, married and I have a 7 year old son. I am living at Santo Tomas City Batangas. I graduated with Bachelor's degree at Batangas State University on 2010 and my major is Computer Engineering Technology. I worked at Straive for 13 years until June 2023. I am a self-motivated person, quick learner and I can multi-task.
Karanasan
SME
o Working with company leadership to define project objectives, processes, policies, procedures and rules o Explaining policy implementation to fellow team members
o Getting management approval or approving alterations in rules, procedures and policies
o Informing team regarding project goals and expected deliverables
o Resolving project-related problems within their area of expertise
o Fact-checking on the project to ensure data and information accuracy o Provide coaching/feedback to team members
o Teaching or training team for a particular tasks or process
o Communicating regarding project progress
Customer Service Representative
Straive, Philippines
May 2019 to June 2023
o Performing calls to business partners for the account.
o Provides and obtain additional information needed to accept the system.
o Complete supporting paperwork and data entry as requited.
o Accurately captures customer information.
o Creates and maintain report.
Data Technician
Straive, Philippines
May 2010 to 2019
o Studies, understands and applies all client specifications on the project.
o Checks all incoming documents.
o Segments/groups project content for load distribution and production scheduling and creates corresponding log file.
o Performs identification and manipulation of electronic files that includes general content and images.
o Validates integrity and completeness of electronic files, through proofreading and other processes.
o Particularly act as officer-in-charge whenever the team leader is not available.
Accounting Staff
Aikawa Philippines Inc.
April to June 2008
o Assist in organizing invoice and payable records.
o Participated in the daily 5S activities
Student Trainee - HRD Section
Aikawa Philippines Inc.
October 2007 to March 2008
o Assist in organizing invoice and payable records.
o Participated in the daily 5S activities
o Practice front office reception including greeting guests, answering phones and handling company inquiries.
o Sorting, filing of paperworks.
Student Section - Sales Section
Aikawa Philippines Inc.
June to October 2008
o Assists the team meeting customer demand
o Organized billing and sales invoices
o Practice customer services
Edukasyon
Bachelor of Industrial Technology
Major Computer Engineering Technology
Batangas State University - Malvar Campus
Malvar, Batangas April 2010
Mga propesyonal mula sa parehong sektor ng Telekomunikasyon tulad ng Sophia Floriza Ilagan
Marc Benniel Pineda
Quality Supervisor / OSP Coordinator
Telekomunikasyon
Mga propesyonal mula sa iba't ibang sektor malapit sa Santo Tomas, Batangas
Toni-Wilhelm Bosangit
Credentialing Specialist
Healthcare
Alejandro Bachicha
POAC (Person Overall Advisory Control)
Transportasyon/Logistics
Iba pang mga gumagamit na tinatawag na Sophia Floriza
Trabaho malapit sa Santo Tomas, Batangas
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