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Santo Tomas
Sophia Floriza Ilagan

Sophia Floriza Ilagan

Customer Service Rep, Data Entry, Data Analyst
Santo Tomas, Batangas

Panlipunan


Tungkol sa Sophia Floriza Ilagan:

I am Sophia Floriza Ilagan. I am 33 years old, married and I have a 7 year old son. I am living at Santo Tomas City Batangas. I graduated with Bachelor's degree at Batangas State University on 2010 and my major is Computer Engineering Technology. I worked at Straive for 13 years until June 2023. I am a self-motivated person, quick learner and I can multi-task.

Karanasan

SME

 o Working with company leadership to define project objectives, processes, policies, procedures and rules o Explaining policy implementation to fellow team members

o Getting management approval or approving alterations in rules, procedures and policies

 o Informing team regarding project goals and expected deliverables

o Resolving project-related problems within their area of expertise

o Fact-checking on the project to ensure data and information accuracy o Provide coaching/feedback to team members

o Teaching or training team for a particular tasks or process

o Communicating regarding project progress

Customer Service Representative

Straive, Philippines 

May 2019 to June 2023

o Performing calls to business partners for the account. 

o Provides and obtain additional information needed to accept the system. 

o Complete supporting paperwork and data entry as requited. 

o Accurately captures customer information. 

o Creates and maintain report. 

 

Data Technician

Straive, Philippines 

May 2010 to 2019 

o Studies, understands and applies all client specifications on the project. 

o Checks all incoming documents. 

o Segments/groups project content for load distribution and production scheduling and creates corresponding log file. 

o Performs identification and manipulation of electronic files that includes general content and images. 

o Validates integrity and completeness of electronic files, through proofreading and other processes. 

o Particularly act as officer-in-charge whenever the team leader is not available.

 Accounting Staff

 Aikawa Philippines Inc. 

April to June 2008 

o Assist in organizing invoice and payable records. 

o Participated in the daily 5S activities

Student Trainee - HRD Section 

Aikawa Philippines Inc. 

October 2007 to March 2008 

o Assist in organizing invoice and payable records. 

o Participated in the daily 5S activities 

o Practice front office reception including greeting guests, answering phones and handling company inquiries. 

o Sorting, filing of paperworks. 

Student Section - Sales Section 

Aikawa Philippines Inc. 

June to October 2008 

o Assists the team meeting customer demand 

o Organized billing and sales invoices 

o Practice customer services

Edukasyon

Bachelor of Industrial Technology 

Major Computer Engineering Technology 

Batangas State University - Malvar Campus 

Malvar, Batangas April 2010

Mga propesyonal mula sa parehong sektor ng Telekomunikasyon tulad ng Sophia Floriza Ilagan

Mga propesyonal mula sa iba't ibang sektor malapit sa Santo Tomas, Batangas

Iba pang mga gumagamit na tinatawag na Sophia Floriza

Trabaho malapit sa Santo Tomas, Batangas


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