Tungkol kay Kervin Kersey Montano:
Technical Support Representative
Telus International Philippines | July 2022 - February 2023
Assist and troubleshoot with customer to fix their smart home security devices like cameras, doorbell cam, door lock, sensors and other automation devices
Virtual doorman/ csr
Project Space Inc. | February 2021 - February 2022
24/7 remote doorman service. In charge of screening all visitors, workmen, deliverymen, etc. Need to make sure resident's info is listed before giving access. Answer resident's inquiry.
Associate it helpdesk / tier 2 technical support
Sutherland Global Services | July 2014 - December 2020
Interact with technician to provide and process information in response to inquiries, concerns and requests about products and services. Diagnose and troubleshoot technical issues.
Research Assistant
Colliers International | July 2013 - March 2014
Data gathering and data analysis. Report writing for local publication (Philippines Market Beat) regarding the latest trends or news about economic, hotels, infrastructure, retail, etc.
Sales associate
Valueshop Market Market | April 2010 - June 2011
Smile and greet the customers to welcome to the store, answering any questions they have about the store or what it sells, suggesting options that fit their needs, providing instruction on using product.
Service Crew
Jollibee Foods Corp, Petron Marketing Corp. Belarsen Corporation | July 2008 - February 2010
Prepare and cook gold standard food by following SOP. Ensure all areas of the kitchen, food prep and food storages are cleaned and sanitized.
Karanasan
Technical Support Representative
Telus International Philippines | July 2022 - February 2023
Assist and troubleshoot with customer to fix their smart home security devices like cameras, doorbell cam, door lock, sensors and other automation devices
Virtual doorman/ csr
Project Space Inc. | February 2021 - February 2022
24/7 remote doorman service. In charge of screening all visitors, workmen, deliverymen, etc. Need to make sure resident's info is listed before giving access. Answer resident's inquiry.
Associate it helpdesk / tier 2 technical support
Sutherland Global Services | July 2014 - December 2020
Interact with technician to provide and process information in response to inquiries, concerns and requests about products and services. Diagnose and troubleshoot technical issues.
Research Assistant
Colliers International | July 2013 - March 2014
Data gathering and data analysis. Report writing for local publication (Philippines Market Beat) regarding the latest trends or news about economic, hotels, infrastructure, retail, etc.
Sales associate
Valueshop Market Market | April 2010 - June 2011
Smile and greet the customers to welcome to the store, answering any questions they have about the store or what it sells, suggesting options that fit their needs, providing instruction on using product.
Service Crew
Jollibee Foods Corp, Petron Marketing Corp. Belarsen Corporation | July 2008 - February 2010
Prepare and cook gold standard food by following SOP. Ensure all areas of the kitchen, food prep and food storages are cleaned and sanitized.
Edukasyon
Rizal Technological University
Bachelor's Degree
College Graduate of Business Administration Major in Management
