Tricsy Anne Bautista

As a professional computer engineer, with a passion for client service, I have always felt drawn to providing quality assistance to clients. I am determined to learn more and thrive in this area. I would like to broaden my horizons and gain insights on information and technology.

• Lead daily calls and daily reports. 
• Troubleshooting incident via chat call or email. 
• Track Program level Issues and Risks and lead them to resolutions. 
• Work closely with clients to recommend testing practices and tools based on industry standards. Creating and Solving Issue via ticketing system.
•  Execute Strategic Planning by defining testing strategy for Business-Critical Programs/Projects Build, develop and execute Test Plans, Test Cases and Test Documentations. 
• Attend test management training for test manager development Self-paced training for a test management platformm.

• Lead daily calls and daily reports. 
• Troubleshooting incident via chat call or email. 
• Track Program level Issues and Risks and lead them to resolutions. 
• Work closely with clients to recommend testing practices and tools based on industry standards. Creating and Solving Issue via ticketing system.
•  Execute Strategic Planning by defining testing strategy for Business-Critical Programs/Projects Build, develop and execute Test Plans, Test Cases and Test Documentations. 
• Attend test management training for test manager development Self-paced training for a test management platformm.

As a professional computer engineer, with a passion for client service, I have always felt drawn to providing quality assistance to clients. I am determined to learn more and thrive in this area. I would like to broaden my horizons and gain insights on information and technology