Karen Lorca

I am writing to express my interest in joining your team as a Medical Virtual Assistant or Healthcare Administrative Support professional. With over a decade of experience in pharmacy management, regulatory compliance, and patient care, coupled with recent certifications in medical billing and coding, I bring a unique blend of clinical expertise and administrative proficiency to support your organization’s goals.

In my most recent role as a Business Owner and Pharmacist at Wellchoice Pharmacy, I successfully managed medication dispensation with 98 percent accuracy while ensuring strict adherence to FDA and DOH regulations. I also oversaw business operations, including inventory control, profit and loss assessments, and personnel management, which equipped me with the skills to balance clinical responsibilities with administrative tasks. My ability to resolve medication concerns, maintain seamless day-to-day operations, and enhance customer satisfaction has been a cornerstone of my career.

To expand my impact in healthcare, I recently completed certifications in medical billing and coding, mastering ICD-10, CPT, and HCPCS systems, as well as claims processing and healthcare documentation. These certifications have prepared me to streamline workflows, improve revenue cycles, and ensure compliance with HIPAA and CMS guidelines. Additionally, my coursework in artificial intelligence has deepened my understanding of data-driven solutions and automation tools, enabling me to identify efficiencies in administrative processes such as appointment scheduling, claims submission, and patient record management.

My experience extends to roles that require multitasking, leadership, and attention to detail. At Ultramart, where I served as both a Pharmacist and Store Manager, I supervised a team of five employees, improved operational efficiency by blending pharmacy and retail workflows, and reduced surplus inventory by 15 percent through meticulous monthly inventories. I also educated patients on medication usage and chronic disease management, fostering trust and improving health outcomes.

What excites me most about the opportunity to work with your organization is the chance to leverage my pharmacy background, administrative expertise, and emerging knowledge of AI to contribute to innovative healthcare solutions. Whether it’s facilitating communication between patients and providers in telehealth settings, optimizing billing and coding workflows, or supporting remote patient monitoring programs, I am confident in my ability to deliver exceptional results.

I am particularly drawn to your commitment to enhancing patient care through technology and streamlined administrative processes. I would welcome the opportunity to discuss how my skills and experiences align with your needs and contribute to the success of your team.

Thank you for considering my application. I look forward to the possibility of speaking with you further about how I can support your organization’s mission. Please feel free to contact me at your convenience to arrange a conversation.

Sincerely,

Karen Mae Lorca