Mga Trabaho sa Gratitude Philippines sa Pilipinas

We are seeking a compassionate and dedicated Customer Support Representative to join our healthcare BPO team. You will be the first point of contact for patients, providers, and health plan members — delivering world-class service, · resolving inquiries, · and ensuring a smooth s ...

We are ramping up and hiring in EXL CEBU. One day process available with virtual interview option. · SHS grad at least · 1 year of BPO experience (voice international account) · ...

Benchmark client's competitors and provide better solution to clients and customers. Able to upsell/cross-sell to the clients. · ...

Job Overview · Sr. Associate QA is responsible for monitoring agent performance daily by recording calls and providing feedback on customer satisfaction (CSAT) compliance expectations. · Monitors Agent's performance daily by evaluating calls based on client goals. · Daily Respons ...

QA Analytics Manager · A key role at Gratitude Philippines involves leading the analysis of quality metrics across multiple programs. · Leads end-to-end analysis of Quality, CSAT/NPS, FCR and customer experience metrics. · Built standardized reporting dashboards to support Operat ...

We are hiring Financial Customer Support Representatives to provide financial customer support for inbound/outbound queries related to accounts, payments, billing, transactions, and financial products. · Provide financial customer support for inbound/outbound queries related to a ...

+ Job summary: Medical coder license, solid 3 years coder experience, work from home setup. · + Qualifications:Medical coder License · Solid 3 years Coder Experience · ...

The role is a CSR Spanish Bilingual with the Infinix company. · ...

The Senior / Expert MS Dynamics AX Technical Lead will serve as the primary technical authority for the client's Microsoft Dynamics AX 2009/2012 environment. · This role is responsible for overall technical ownership, system stability, performance optimization, and leading comple ...

We are looking for a Service Desk Agent to join our team in Manila. The successful candidate will have excellent customer service skills and experience in technical support. · The ideal candidate will have at least two years of experience in technical support and be proficient in ...

Multinational Account Operations Manager · Job Overview: · Benchmark client's competitors and provide better solutions to clients. · Key Responsibilities: · (Operations)Able to upsell/cross-sell to clients enriching business features that add value to their strategies. · Team Dev ...

The QA Analytics Manager will lead end-to-end analysis of Quality, CSAT/NPS, FCR and customer experience metrics across multiple programs. · Produce daily, weekly and monthly insights highlighting performance drivers,trendsand risk indicators. · Build standardized reporting dashb ...

Operations Manager · As an Operations Manager at Gratitude Philippines, you will be responsible for benchmarking client's competitors, providing better solution to clients and customers. · Benchmark client's competitors · Able to upsell/cross-sell to the clients · ...

Senior Data Engineer · The ideal candidate will have extensive experience designing scalable data pipelines for real-time historical data processing. · Builds robust database connections to support large-scale time-series sensor data from external weather utility sources. · Maint ...

We are looking for a Career Service Representative to work in the healthcare account. The job involves onsite process and requires at least high school graduate with or without BPO experience. · Maintain customer relations · ...

Monitors Agent's performance daily by recording, listening to, and evaluating calls, tickets or transactions based on client's goals and expectations.Provides feedback to agent on quality of service to ensure proper procedures, · customer satisfaction (CSAT) and compliance expect ...

Sr. Associate Trainer · This role requires applicants to possess strong technical skills with MS Office and familiarity with Google Suites. · Conducts Product, Process or Upskilling trainingsManage nesting activitiesAssist operations as SME of the product when there's no classesM ...

The candidates should meet the following criteria: · HS/SHS/College Undergraduates with 6mos BPO exp REQUIRED · willing to work in Boni site · ...

Benchmark client's competitors and provide better solutions to clients and customers. · Able to upsell/cross-sell to the clients to enrich the business features which can add values to their in-house business strategies. · Always seek ways to develop the performances of superviso ...

Lead the end-to-end analysis of Quality, CSAT/NPS, FCR and customer experience metrics across multiple programs. · ...