QA Analytics Manager - Ortigas Center - Gratitude Philippines

    Gratitude Philippines
    Gratitude Philippines Ortigas Center

    1 linggo ang nakalipas

    Buong oras
    Paglalarawan

    Job Overview

    The QA Analytics Manager will lead end-to-end analysis of Quality, CSAT/NPS, FCR and customer experience metrics.

    Responsibilities:

    • Produce daily, weekly and monthly insights highlighting performance drivers, trends and risk indicators.
    • Build standardized reporting dashboards to support Operations decision-making.

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