Mga Trabaho sa HGS sa Pilipinas

This is a Quality Assurance Lead position that ensures quality standards in customer contact points. · ...

Team leader for a BPO company responsible for ensuring productivity standards are met and monitoring call center and agent performance metrics. · Ensures that the team and staff meet the account's productivity standards. · Monitors call center and agent on-line ACD data to ensure ...

We are looking for proactive and customer-oriented · Customer Service Representatives (CSR) to join our growing team. · Manage incoming calls, emails, and chats from clients regarding delivery status, scheduling, and service-related inquiries. · ...

We are looking for a PH-based Sales Demo Specialist to run high-impact product demos for US customers and qualify opportunities that move directly into closing stages.This role is ideal for someone with strong B2B SaaS demo and discovery experience who is confident speaking with ...

Responsible for delivering outstanding customer service. Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of customer requests, inquiries and complaints. · Must have above average communication skills of the German language. · Able to work in a ...

The Social Media Team Leader (Customer Care & Trend Insights) will manage the day-to-day operations of the social media response team ensuring timely empathetic and brand-aligned customer interactions across all platforms. · ...

Delivering outstanding customer service and ensuring customer satisfaction. · Handles inbound calls and resolves customer requests. · ...

The Implementation Project Manager is responsible for ensuring customer policies and procedures are consistently met. · The role involves providing strategic guidance to the recruitment team and operations team, · as well as communicating with clients on upcoming hiring. · ...

HGS is seeking an enthusiastic Social Care Associates to act as a brand advocate throughout multiple social media platforms. · ...

Job summary · Manage day-to-day operations of the WFM team. Oversees intraday management of scheduling procedures. Provides recommendations to ensure process improvement. · Responsibilities:Manage day-to-day operations of the WFM team. · ...

We are seeking a Social Media Community Specialist to oversee communicating with customers via social media platforms. The ideal candidate will have at least 6 months experience in social media care/response and strong written communication skills in English. · Reviewing and resp ...

We're Hiring German Language Specialist (B2+ to C1) – Manila, Philippines. Are you fluent in German (B2+ to C1) and ready for an exciting global opportunity? Join HGS and take your career international. · * Strong spoken German proficiency (B2+ to C1) Willing to relocate from Ind ...

Ensures proper development and design of training courses including outlines and syllabi for all programs they are assigned to. · ...

We are looking for a Dutch Speaker to join our customer service team. · ...

+ Ensures that the QA team meets the standards for monitoring in an objective fashion on all customer contact points (web, voice, e-mail, chat, SMS) · + Monitors each team member's KPI's, · + Designs and implements reports to establish patterns and trends of quality issues as the ...

We are hiring an Instructional Designer to work as the primary custodian of standards for our Account Global Training Hub. · Knowledge Base Governance: Manage the central repository to ensure all Account vendor sites access identical, approved procedures and strictly audit for un ...

Sourcing Associates are responsible for finding candidates through online platforms and offline events to hire Customer Service / Technical Support staff. · Education: Bachelor's degree in Human Resources, Psychology, Business Administration or a related field required.Experience ...

Talent Sourcing Utilize online platforms and offline events to find candidates for Customer Service hiring Conduct paper and phone screening process to endorse candidate records trackers and reporting systems Assist recruiters with the end-to-end hiring process and support recrui ...

The Knowledge Management Supervisor will be responsible for managing the proprietary platform (Sharepoint), curating and uploading content, managing change and agility, and reporting and compliance. · Technical Experience: · 3+ years of experience managing content on LMS platform ...

To act as the primary custodian of standards for the Account Global Training Hub. · This role moves beyond traditional slide creation to own two critical functions: · Governance: · Maintaining the master Knowledge Base to ensure absolute consistency across all Account vendor site ...