Mga Trabaho sa HGS sa Pilipinas

Oversight of communication with customers via social media platforms. Reviewing and responding to customer contact on various forms of social media such as X, Facebook, Instagram and Google App. · ...

Quality Assurance Lead · Duties and Responsibilities: · Ensures that the QA team meets the standards for monitoring in an objective fashion on all customer contact points (web, voice, e-mail, chat, SMS) · Monitors each team member's KPI's, incorporating personal observations, and ...

+The Knowledge Management Supervisor is responsible for managing the account's proprietary LMS/Knowledge Site and becoming the Subject Matter Expert (SME) on it. · + · , · , · <ul class= ...

Responsibilities: · Accounts Payable · Receive approved supplier invoices and check accuracy of coding. · Process supplier invoices, staff reimbursement claims, and function bond refunds. · Prepare regular supplier payment proposals for approval. · Prepare the weekly approved sup ...

Duties include ensuring team productivity standards are met, monitoring call center performance metrics to meet client service levels. · ...

We are seeking a Social Media Community Specialist to oversee communicating with customers via social media platforms. The ideal candidate will have at least 6 months experience in social media care/response and strong written communication skills in English. · Reviewing and resp ...

Ensures that the team and staff meet the account's productivity standards. Monitors call center and agent on-line ACD data, ensuring that the floor operations meet the standards set (KPIs) in periodic intervals for the shift. · ...

We are hiring an Instructional Designer to work as the primary custodian of standards for our Account Global Training Hub. · Knowledge Base Governance: Manage the central repository to ensure all Account vendor sites access identical, approved procedures and strictly audit for un ...

Ensures that the QA team meets the standards for monitoring in an objective fashion on all customer contact points (web, voice, e-mail, chat, SMS) · ...

QUALIFICATIONS · At least S/HS Graduate with 6 months CSR experience in an international voice account · Good communications skills · Customer Service Oriented · Ability to navigate easily on basic computer functions · Good problem-solving skills and active listening skills · Abl ...

The Operations Reporting & Data Analyst is responsible for producing accurate, timely and executive-ready reports and presentations that translate operational data into clear insights for leadership clients and key stakeholders. · ...

The Quality Assurance Supervisor ensures that the QA team meets standards for monitoring customer contact points. They monitor team member KPIs, design reports to identify quality issues, and provide quantifiable data for quality judgments. · ...

A Business IT Officer leads end-to-end delivery of complex IT initiatives aligned to approved implementation plans. · Manage multiple concurrent workflows and Operation governances to meet or exceed IT service delivery KPIs and SLAs. · Support IT Project Management, Pricing, and ...

+Job summary · Supervise daily operations of the travel customer service voice team and provide guidance to agents.Foster a positive team culture and monitor call quality through QA reviews and live call monitoring. · ...

Ensures that the team and staff meet the account's productivity standards. · Monitors call center and agent on-line ACD data to ensure floor operations meet set standards. · ...

The Knowledge Management Supervisor will be responsible for managing the proprietary platform (Sharepoint), curating and uploading content, managing change and agility, and reporting and compliance. · Technical Experience: · 3+ years of experience managing content on LMS platform ...

HGS is seeking an enthusiastic Social Care Associates to act as a brand advocate throughout multiple social media platforms. · ...

DESCRIPTION · Interact with customers and act as a liaison between clients and companies by providing information to address inquiries regarding products and services · Assist and help resolve any client inquiries, errors, account questions, billing, cancelations, and other queri ...

The Implementation Project Manager is responsible for ensuring customer policies and procedures are consistently met. · The role involves providing strategic guidance to the recruitment team and operations team, · as well as communicating with clients on upcoming hiring. · ...

Responsibilities: · Finance · Complete EOM bank reconciliations and support month-end tasks (journals, prepayments, balance sheet recs). · Maintain fixed asset register and prepare CAPEX forms. · Assist with weekly cash flow forecasts, quarterly bank reporting, annual budget, and ...