Mga Trabaho sa ibex sa Pilipinas

Safety officer refers to any employee trained to implement occupational safety and health programs in the workplace. · ...

+The Instructional Design Manager leads a global team in designing weekly materials that address DSAT, VOC, AHT, and other key business KPIs. · +Manage a team of instructional designers. · +QualificationsChampion a culture of learning and innovation. · + · ...

+The Global Workforce Strategic Partner is responsible for managing relationships with our client workforce partners. · +Bachelor's Degree in Mathematics or related field or equivalent experience, · 10+ years of Workforce Management experience,5+ years of Supervisory/ Management ...

The successful candidate will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various call queues across the organization while relying on ...

We are seeking a Five9 Platform Administrator & Workforce Analyst to join our Ops Enablement Team. · The ideal candidate will be a technical expert in Five9 platform administration with complementary workforce management skills. · Serve as the primary Five9 platform administrator ...

We are seeking a Five9 Platform Administrator & Workforce Analyst to join our Ops Enablement Team.This hybrid role (75% Platform Administration / 25% Workforce Management) is essential to optimizing our contact center technology stack and supporting our rapid growth. · ...

This is Work On Site in Shaw, Mandaluyong & Night Shift. · Our client is currently looking for Customer Care Agent. This would be for a Data Center Global Client. You will provide support to internal and external stakeholders as well as supporting customer requests, inquiries and ...

· Overview · This position manages client and product specific related concerns and ensures that all Quality Updates are communicated to all stakeholders and that everyone is calibrated. The incumbent also conducts root-cause analysis on monitored calls within Results. · Respons ...

· Overview · Develops engaging, effective digital learning experiences from concept to completion. They analyze learner needs, design and build multimedia eLearning modules using tools like Articulate Storyline and Adobe Captivate, and ensure alignment with client goals. The rol ...

As an Accounts Receivable Analyst you will provide financial, clerical and administrative services to ensure efficiency and accuracy in applying tenant cash receipts and process billing charges. · ...

The Workforce Planner is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters on a weekly basis. · Mechanize the collection of all historical data for trending – call volume,AHT.Service Level and shrinkage factors. ...

We are seeking a Capacity Planner for a full-time role analyzing business trends and operational data to forecast staffing needs. · ...

Serve as the primary technical liaison between Ibex and the client. Manage onboarding deployment and ongoing technical performance for contact center technology operations. Translate client requirements into technical tasks for internal teams Monitor service delivery analytics an ...

The Workforce Planner is responsible for maintaining the hiring plans, developing rolling forecasts and generating schedules on a weekly basis. · Mechanize the collection of all historical data for trending – call volume AHT Service Level and shrinkage factors. · Trending:Standar ...

Provides actionable insights through data-driven quality monitoring, reporting and collaboration with Business Intelligence to enhance call center performance training and agent resources. · ...

Ibex is seeking a recruitment coordinator to acquire new talent for our rapidly growing network. · ...

The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, · ...

Company Description · ibex. provides innovative business process outsourcing (BPO), digital marketing, and comprehensive customer engagement solutions to help global companies acquire, engage, and retain customers. Operating 34 delivery centers worldwide, ibex leverages cutting-e ...

The Quality Analyst assesses call quality to ensure that CSRs deliver their role in line with the company and client's quality values and methodology. · Responsibilities · Monitoring of Calls – 15-30 calls per day · Daily/weekly/monthly reports and other communication materials t ...

The successful candidate will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. · ...