Mga Trabaho sa XtendOps sa Pilipinas

Purpose Document, optimize, and translate customer journeys and internal workflows into AI-ready process formats to support automation, SmartAgent training, and operational transformation across clients. · ...

This is a full-time, · on-site Team Lead (BPO) role based in Cebu. · The Team Lead will oversee a team of agents, · ensure performance metrics are met, · and maintain quality service delivery.Foster professional growth · & strong workplace culture lead to exceptional service deli ...

Job summary · The Registered Nurse (RN) provides high-quality clinical support and patient engagement services for healthcare and pharmaceutical programs. · ResponsibilitiesReview, analyze, and summarize 500-1,000+ pages of patient medical records. · Conduct outbound calls to pat ...

The Workforce Manager oversees workforce planning forecasting scheduling real-time management and reporting to ensure optimal staffing levels and service level performance across assigned accounts. · ...

As a PA SME - Nurse you will serve as a clinical and operational resource in the prior authorization process ensuring timely and accurate approval of healthcare services. · ...

Ensure company business is well-coordinated and productive by managing its procedures and coaching its people. · Oversight and management of assigned client accounts and operations. · Multitasking across assigned duties including monitoring operations staffing, temporary coverage ...

The Healthcare Project Specialist supports the execution of U.S. healthcare programs by handling day-to-day project activities, documentation, tracking, · and coordination.The Specialist plays a critical role in maintaining data integrity, process discipline, · and operational re ...

The Call Center Quality Assurance Manager is responsible for leading the quality assurance function to ensure consistent service excellence, · compliance and customer satisfaction across call center operations. · Develop and implement quality assurance frameworks aligned with cli ...

The Director of Training and Quality provides leadership to team members and directs efforts towards effective performance management and delivery on standards. · They are accountable for the performance of their team members through coaching, creating and maintaining development ...

The NetSuite Accounts Receivable & Invoicing Specialist is responsible for managing end-to-end invoicing and accounts receivable processes using NetSuite. Generate, review, and process customer invoices in NetSuite, ensuring accuracy, completeness, and timeliness. · Manage Accou ...

The Process Specialist AI Context Engineer is responsible for documenting optimizing and translating customer journeys internal workflows into AI-ready process formats supporting automation SmartAgent training and operational transformation across clients. · ...

The IT Support Specialist will be responsible for providing technical support to end-users. The role involves setting up and deploying devices, onboarding and offboarding users, resetting passwords and resolving access issues. · The specialist will also troubleshoot hardware and ...

The Team Lead – Healthcare Programs is responsible for supervising and supporting the execution of U.S. healthcare projects and operational initiatives. · ...

Detail-oriented contact center analyst with strong experience in contact center metrics, advanced Excel reporting and data visualization. · ...

Detail-oriented contact center analyst with strong experience in contact center metrics and data visualization. · ...

The NetSuite Accounting & Invoicing Specialist supports the Accounting team by managing accounts receivable invoicing, data entry, and billing operations within NetSuite. · Create, review, and issue customer invoices in NetSuite · Ensure accuracy of billing details, pricing, term ...

+The Director of Operations is responsible for providing strategic and operational leadership across assigned BPO programs to ensure exceptional service delivery, operational efficiency, and financial performance. · ...

The Team Leader is responsible for driving high First Contact Resolution (FCR) performance by effectively managing coaching and supporting a team of customer service representatives. · Lead and manage a team of agents to consistently achieve FCR CSAT and quality targets · Analyze ...

The NetSuite Accounting & Invoicing Specialist supports the Accounting team by managing accounts receivable invoicing, · data entry, · & billing operations within NetSuite.Bachelor's degree in Accounting, · Finance, · or related field · 3-5 years accounting experience, · with str ...

We are seeking a data-driven professional with strong analytical and technical skills to transform complex datasets into actionable insights. · ...