- Sets team direction, resolves problems and provides guidance to members of own team
- May oversee work activities of other supervisors
- Adapts departmental plans and priorities to address business and operational challenges
- Influences or provides input to forecasting and planning activities
- Product, service or process decisions are most likely to impact multiple groups of employees and/or customers (internal or external)
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment).
- Responsibility for the line management of the TC's in UK / IRE and all related functions.
- Support and guidance for clinical operational focus to the Senior Telephone counsellors.
- Supporting the oversight of the day-to-day clinical operations of the service (Telephone counsellors/ STC/ relevant support to SR's) supporting clinical alignment within operations.
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Assistant Manager BPO
4 araw ang nakalipas
Cobden and Carter International Inc Metro Manila / NCR, Pilipinas Buong orasQualifications:Minimum of 3 years total Customer service experience in Business Process Off-shoring. · Candidates should have at least two years of supervisory experience. · Candidates must have at least 2 years of experience in Banking/Financial industry. · *Exposure to US Inves ...
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BPO Telco Team Manager
23 oras ang nakalipas
Manpower Core Group Inc. Manila, Pilipinas Buong orasTeam LeaderOPERATIONS TEAM LEADERSalesResponsibilities:This position is responsible for managing the performance of call center representatives/ agents in operations focused on developing, tracking, monitoring, coaching, analysing and providing feedback on performance.Requirement ...
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BPO Senior Operations Manager
1 linggo ang nakalipas
Manpower Core Group Inc. Manila, Pilipinas Buong orasYou will conduct client program training and reinforcement training for new hires. You will also guide our newbies in their A-bay training up to their nesting period.In greater details, here are the tasks that you will be responsible for: Responsible for consistently delivering h ...
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BPO Operations Manager
3 araw ang nakalipas
weSource Management Consultancy Firm Quezon City, PilipinasJob Summary: · We are seeking an experienced and strategic BPO Operations Manager to join our team, responsible for managing daily operations and client management for a team of 150 people. The successful candidate will have a proven track record of driving operational excellence ...
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Assistant Manager-BPO Operations
3 oras ang nakalipas
ACCPRO INTERNATIONAL Pasay, PilipinasASSISTANT MANAGER – BPO OPERATIONS · Skill Set / Job · Spec · Job Description · • Responsible for assuring efficient, timely, quality support to customers and internal stakeholders · • Responsible for team management, performance monitoring and related documentation of periodic · ...
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Assistant Manager-BPO Operations
23 oras ang nakalipas
ACCPRO INTERNATIONAL Pasay, Pilipinas Buong orasASSISTANT MANAGER – BPO OPERATIONSSkill Set / JobSpecJob Description · • Responsible for assuring efficient, timely, quality support to customers and internal stakeholders · • Responsible for team management, performance monitoring and related documentation of periodicstatistics ...
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BPO Senior Operations Manager
23 oras ang nakalipas
Manpower Core Group Inc. Pasig, Pilipinas Buong orasJob title: Senior Operations Manager (Mandarin Bilingual)Start Date/s: ASAPWork Arrangement: 100% Onsite in Ortigas, ManilaSalary Package: up to 200K (depends on the experience)Qualifications:● Excellent verbal and written communication skills for supported Bi-lingual channel (Ma ...
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BPO Senior Operations Manager
3 oras ang nakalipas
Manpower Core Group Inc. Pasig City, PilipinasJob title: Senior Operations Manager (Mandarin Bilingual) · Start Date/s: ASAP · Work Arrangement: 100% Onsite in Ortigas, Manila · Salary Package: up to 200K (depends on the experience) · Qualifications: · ● Excellent verbal and written communication skills for supported Bi-ling ...
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BPO Senior Operations Manager
3 oras ang nakalipas
Manpower Core Group Inc. Makati City, PilipinasYou will conduct client program training and reinforcement training for new hires. · You will also guide our newbies in their A-bay training up to their nesting period. · In greater details, here are the tasks that you will be responsible for: · Responsible for consistently deli ...
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BPO Telco Team Manager
3 oras ang nakalipas
Manpower Core Group Inc. Makati City, PilipinasTeam Leader · OPERATIONS TEAM LEADER · Sales · Responsibilities: · This position is responsible for managing the performance of call center representatives/ agents in operations focused on developing, tracking, monitoring, coaching, analysing and providing feedback on performance ...
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BPO Operations Manager
3 oras ang nakalipas
Manpower Core Group Inc. Taguig City, PilipinasKey skills · manger operations · Healthcare domain · Healthcare Operation · PH Healthcare · Minimum 2 years leadership role in BPO Healthcare · Healthcare account · BPO Healthcare. · Functional Title: Operations Manager. · Educational Background: B.S Nursing · Qualifications: · ...
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USRN Manager Active USRN License Experience Managing BPO
3 oras ang nakalipas
BPO-services Manila, PilipinasUSRN Manager · Primary Responsibilities · • Sets team direction, resolves problems and provides guidance to members of own team · • May oversee work activities of other supervisors · • Adapts departmental plans and priorities to address business and operational challenges · • Inf ...
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Quality Assurance Manager Strong BPO US Healthcare experience
23 oras ang nakalipas
BPO-services Manila, Pilipinas Buong orasQuality Assurance Manager Strong BPO US Healthcare experienceStrong BPO US Healthcare experience in any kind or line of business process (e.g. claims, clinical appeals ,billing, benefits eligibility but preferably RCM, UMR and prior authorization experience) and strong six sigma ...
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Quality Assurance Manager Strong BPO US Healthcare experience
3 oras ang nakalipas
BPO-services manila, PilipinasQuality Assurance Manager Strong BPO US Healthcare experience · Strong BPO US Healthcare experience in any kind or line of business process (e.g. claims, clinical appeals ,billing, benefits eligibility but preferably RCM, UMR and prior authorization experience) and strong six sig ...
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USRN Manager Active Mainland USRN License Experience managing BPO
1 araw ang nakalipas
BPO-services Manila, Pilipinas Buong orasSets team direction, resolves problems and provides guidance to members of own team · • May oversee work activities of other supervisors · • Adapts departmental plans and priorities to address business and operational challenges · • Influences or provides input to forecasting and ...
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BPO Sales and Business Development Manager
1 linggo ang nakalipas
WHR Global Consulting Makati, PilipinasQualifications: · 1. Bachelor's degree in Business, Sales, Marketing, or a related field (Master's degree is a plus). · 2. Minimum 10 years of proven track record of successful B2B sales in the offshoring or outsourcing industry, with at least 3-5 years' experience in a manageria ...
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General Manager/Makati/5yrs Experience in BPO as OPS Manager
1 araw ang nakalipas
Dempsey Resource Management Inc Makati, Pilipinas Buong orasEducation: · • Bachelor's Degree in any 4 year courseJob Descriptions:: · • Oversees the entire Manila Operation ensuring that that the company is compliant to mandatory and statutory requirements · • Create good relationship with government agencies and embassies · • Review the ...
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General Manager/5yrs Exp in BPO as Ops Manager/Makati
3 oras ang nakalipas
Dempsey Resource Management Inc Makati, PilipinasEducation: · • Bachelor's Degree in any 4 year course · Job Descriptions:: · • Oversees the entire Manila Operation ensuring that that the company is compliant to mandatory and statutory requirements · • Create good relationship with government agencies and embassies · • Review t ...
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Business Development Manager for BPO Payroll
3 oras ang nakalipas
DEMPSEY RESOURCE MANAGEMENT INC. Taguig, PilipinasBUSINESS DEVELOPMENT · MANAGER · (BPO Payroll) · 1 · • Must be proficient in English · • Must have 2 - 5 years of work experience as a Business Development Manager or anything related to lead · generation and sales · • Schedule: Dayshift schedule and may work during holidays and ...
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General Manager/5yrs Exp in BPO as Ops Manager/Makati
1 araw ang nakalipas
Dempsey Resource Management Inc Makati, Pilipinas Buong orasEducation: · • Bachelor's Degree in any 4 year courseJob Descriptions:: · • Oversees the entire Manila Operation ensuring that that the company is compliant to mandatory and statutory requirements · • Create good relationship with government agencies and embassies · • Review the ...
USRN Manager Active USRN License Experience Managing BPO - Manila, Pilipinas - BPO-services
Paglalarawan
USRN ManagerPrimary ResponsibilitiesResponsibility of Direct reports:
Telephone counsellors team split across IRE/UK