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    Assistant Manager-BPO Operations - Pasay, Pilipinas - ACCPRO INTERNATIONAL

    ACCPRO INTERNATIONAL
    ACCPRO INTERNATIONAL Pasay, Pilipinas

    1 araw ang nakalipas

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    Buong oras
    Paglalarawan
    ASSISTANT MANAGER – BPO OPERATIONSSkill Set / JobSpecJob Description

    • Responsible for assuring efficient, timely, quality support to customers and internal stakeholders
    • Responsible for team management, performance monitoring and related documentation of periodicstatistics and status reports, and meeting the target KPIs / metrics
    • Lead and guide business process analysts, senior analysts to cull out relevant industry specific trends thatimpact business decisions
    • Monitor SLA performance and initiate process improvements
    • Ensure compliance and adherence to regulatory requirements
    • Coordinate training requirements of personnel
    • Processing and auditing transactions, including deposits, withdrawals, transfers, and payments
    • Check the customer's requirements and suggest products and services which can help them
    • Address customer queries and solve their problems
    • Aid customers to finding relevant and required informationDesired Skill
    • Attention to detail
    • Commitment and drive for results
    • Questioning, reasoning and analytical
    • Adaptable and Flexible
    • Requires shiftwork, including weekends, non-business hours and holidays
    • Business EtiquetteTechnical Skill
    • NARoles and Responsibilities
    • Coordinate with support functions, Process excellence, Facilities/Logistics, Internal Auditors, Technology forsmoother running of process.
    • Monitor transactions on an on-going basis and take corrective steps where necessary or make incrementalimprovements.
    • Provide coaching and feedback to team members to enable them to improve their performance.
    • Assist new hires such that they are productive on the floor in the shortest possible time frame.
    • Handle escalations
    • Provide inputs on process and system to the team members.
    • Client Interaction, where required at the level of Supervisors.
    • Ensure compliance with internal policies and procedures, external regulations, and information securitystandards.
    • Process performance – as per agreed KPIs
    • Quality and productivity Improvement
    • Customer Satisfaction.
    Education Requirements and Work Experience

    • Should have spent 3-5 years in US facing international BPO set up
    • Should have minimum 1-2 years exp as a supervisor in US facing investment / capital market
    • Bachelor's degree required (preference in finance)
    • Good English Comprehension Skills
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