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    Operations Manager - Metro Manila, Pilipinas - Cobden and Carter International Inc

    Cobden and Carter International Inc
    Cobden and Carter International Inc Metro Manila, Pilipinas

    1 linggo ang nakalipas

    Cobden and Carter International Inc background
    Paglalarawan
    Location: Pasig | Onsite
    Schedule: Shifting Schedule

    Qualifications:
    • Graduate of Any 4 year course
    • Work experience in the same or related role for at least 3 years
    • Preferred exposure in the multinational BPO / Call Center industry
    • Six Sigma Certification is an advantage
    Responsibilities:
    • Develop and improve coaching skills of all leaders
    • Manage escalated transactions from clients/customers/team members
    • Review, plan and update leave requests from all levels
    • Update team members on process and policies changes rolled out by client
    • Participate/Organize weekly meeting on project updates
    • Complete the needs of reporting such as Operations Health Check, EWS Process & it's Analysis etc
    • Able to compute profit and loss of the project
    • Address and manage attrition consistently and continuously discuss the progress and ways to improve with Operations
    • Always seek ways to have discussion on Probationary Scorecard, Operational Policies, setting of expectations etc for further improvements
    • Prepare, develop and present project's performances to client
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