Customer Service Representative - Makati, National Capital Region
4 oras ang nakalipas
Paglalarawan ng trabaho
Company Description
Quicktime Courier has been delivering exceptional services since 2010. The company is dedicated to providing reliable, efficient, and timely courier services. Our goal is to consistently exceed customer expectations with a focus on quality and professionalism. Quicktime Courier takes pride in being a trusted partner for individuals and businesses, ensuring every delivery is handled with care.
Role Description
This is a full-time, on-site role for a Customer Service Representative located in Makati City. The Customer Service Representative will be responsible for addressing customer inquiries, resolving concerns, and ensuring overall satisfaction. Day-to-day tasks include assisting customers with tracking shipments, providing accurate information, handling complaints professionally, and maintaining timely communication to enhance the customer experience.
Qualifications
- Strong skills in Customer Service, Customer Support, and Customer Experience
- Proven ability to maintain high levels of Customer Satisfaction
- Effective communication and interpersonal skills
- Problem-solving abilities and a proactive approach to resolving issues
- Attention to detail and strong organizational skills
- Familiarity with logistics or courier services is a plus
- High school diploma or equivalent; a degree or relevant certifications are advantageous
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