- Monitor and handle the delivery of NASDAQ Technical Operations to meet or exceed agreed service levels on a 24 X 7 X 365 basis
- Handles and owns 1st level Incident diagnosis, critical issue and until the restoration of service.
- Owns Incident Management, Incident Coordination and Incident Communication for 1st level incidents on portfolio of infrastructures.
- Monitors and Liaise with the broader Tech Ops teams, business and other application support teams for speedy recovery of services.
- Ensure that critical task checklists are followed and that all scheduled events are completed correctly in a timely and efficient manner.
- Ensure correct referral and escalation of such issues.
- IMA: Being part of the technical recovery calls (Code Calls/ High Alerts) as Incident Management Assistant to Incident Manager to bring in required team members and also make note of important technical updates.
- Ensure personal awareness of and alignment to established Incident Management, Change Management, and Problem Management procedures.
- Produces and maintains documentation as per departmental document control standards, including support documents, project plans and status reports with a focus on process improvement.
- Provides diagnostic and troubleshooting support for Critical systems and applications.
- Proactively ensures all routine and non-routine events are completed in a timely manner.
- Initiates and coordinates follow-up on outstanding application, system and network incidents with appropriate teams.
- Drives projects as assigned to ensure completion on schedule and within scope.
- Facilitates communication between shift personnel, platform groups, management, and non-Data Center groups as needed to maintain the established service level agreements.
- Interact normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules.
- Degree qualified in Computer Science, Information Systems, or other related disciplines
- 3-4 years experience in System Administration
- Basic knowledge in Windows, UNIX, Database, Network, Storage and backups. Familiarity with ITIL, ISO and BCP concepts.
- Basic knowledge on trading platforms and financial markets. Security Awareness Reporting and Service Delivery terminology.
- Knowledge of IT infrastructure, change management methodologies, problem solving methodology.
- Good soft skills including influencing, presentation, facilitation and meetings, management & feedback. Ability to multitask with attention to details.
- Willingness to learn and possess a positive service attitude. Excellent Team skills, with ability to listen and contribute to discussions and meetings.
- Customer and service focused, with determination to meet their needs.
- Keen interest in learning and expanding knowledge of Operating systems, protocols, NASDAQ applications and products and also in pursuing a career within Operations.
- Amenability to work in a mid-shift and occasionally night shift
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Systems Administrator - Taguig, Philippines, Pilipinas - Nasdaq
Paglalarawan
What will you be doingNasdaq is a vibrant and entrepreneurial company where everyone is encouraged to take initiative, challenge the status quo and take intelligent risks. We want everyone to feel welcome and bring their authentic self to work. Every day, we are building a culture where we all feel connected, supported and empowered.
What do we offer you
This is a permanent full-time role based in Bonifacio Global City, Taguig following a hybrid work model setup (2 in office days per week).
You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create.
In return, you will receive a competitive salary package, HMO coverage for you and your dependents, annual bonus, employee stock purchase plan, retirement plan, education reimbursement options, paid vacation and sick leave, subscription to eLearning platforms, fitness, wellness and more.
What happens now
If you think you would thrive in this role, then we would love to hear from you Follow the link to apply, and one of our team members will be in touch.
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
