- Accounts and users technical support
- Client submission of material, product or catalog templates for download and submit to JIRA for processing by our Client Data Services team.
- SDS pdf files for download and submit to JIRA for processing by our Client Data Services team.
- SDS pdf files and related index file for download and submit to JIRA for processing by our Client Data Services team.
- Location tree structure for download
- All purchased products for an account and streamline user experience. Highlight potential user experience failures to CSM, based on lack of product interoperability
- Account or locations of an account for migration to another account
- Tickets to JIRA for Engineering or IT bugs/concerns discovered during implementation
- Analytical skills for problem-solving, potentially using SQL for database querying and data analysis in Postman Api, web service and SSO integration skills
- Data analysis and data prep skills for system uploading
- Troubleshoot technical web service or SSO integrations
- Advise on spreadsheets of data to ensure a smooth implementation occurs
- Provide recommendations on account configuration to ensure a smooth implementation
- User experience in web service and SSO Integration with analyzing/preparing data for import.
- Experiencing on mapping data for import.
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Technical Support Engineer - Philippines, Pilipinas - Straive
Paglalarawan
Schedule: Night Shift
Work set-up: Hybrid (3x/week onsite)
Location: Paranaque City
Job Description:
This position mostly works behind the scenes, but may need to join a client call to guide/support a technical aspect of an implementation. This position will analyze data, preparing spreadsheets for data imports, mapping data to other systems, supporting a web service or SSO integration, configuring account or user settings.
Job Responsibilities:
Required Technical Skills:
