- It is NovaSource Power Services' policy to provide equal employment opportunity to all applicants and employees. NSPS disapproves of, and will not tolerate, unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by local, state, or federal laws.
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Technical Support Engineer - Philippines, Pilipinas - NovaSource Power Services
4 araw ang nakalipas
Paglalarawan
About NovaSource
NovaSource Power Services is the new service partner for renewables asset owners ready to fuel smart growth. As an O&M-focused company with 20 years of operating experience, NovaSource has the global reach and strategic capabilities to achieve our clients' renewables goals around the world.
To serve our clients, we invest into our people. On hire, we assess each employee's experience and expertise, then mentor them to grow engaging and satisfying careers.
Our turn-key services optimize each step of our clients' project lifecycles — from commissioning to decommissioning and everything in between. Our approach delivers creates success for our clients, stability for our teams, and enables us to build a world-class culture of excellence. And that's how we empower a renewable world.
Technical Support Engineer
(Philippines)
Summary of Role
The Technical Support role represents SolarEdge in a professional call center environment. This position helps support customers in troubleshooting and diagnosing SolarEdge products in solar installations.
Key Responsibilities
• Answer inbound calls and e-mails from customers in a prompt, knowledgeable, and courteous manner documenting all information into a CRM software system
• Provide support in troubleshooting solar products by using general knowledge, product schematics, data stored in knowledge-base, and other sources of information available
• Work together with operations to verify and issue returns when needed
• Provide input to update knowledge database used by other technical support representatives.
• Demonstrate excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers
• Ability to communicate effectively in English using proper grammar
• General understanding of Microsoft Office products and the ability to adapt to other computer systems quickly and utilize them efficiently while on the phone with a caller.
Qualifications:
• Engineering degree or equivalent professional experience.
• Two years' experience in a support center (call center) environment, technical helpline and/or remote support services
• One-year solar industry experience highly preferred, but not required
• Experience with solar electric products and National Electric Code (NEC) is helpful
• Spanish speaking highly preferred, but not required
• Ability to stay calm and demonstrate effective time management in a high stress environment
• Strong typing experience
• Exceptional listening and questioning skills
• Outstanding verbal and written communications skills
• Ability to multitask in a very fast-paced environment
Work Environment
• Fast-paced, high-ambiguity environment
• Willing to work in a night shift schedule
• Willing to work in Alabang, Muntinlupa
Equal Employment Opportunity
