Customer Service Advisor - Davao, Pilipinas - Concentrix

Concentrix Davao, Pilipinas

3 araw ang nakalipas

Concentrix background

Buong oras

Paglalarawan

Job Title: Customer Service Advisor - Homecoming - Makati 2024

Job Description: The Customer Support Associate I role involves communicating with customers via inbound calls, outbound calls, or online based on client needs. This position focuses on providing customer service assistance and resolving common issues related to the client's products or services.

Essential Functions/Core Responsibilities:

Ensure service meets contractual Key Performance Indicators ('KPIs')
Clarify customer needs, use decision-support tools for effective resolution
Listen actively to customers, show empathy, and build rapport
Greet customers professionally using established procedures
Maintain basic knowledge of client offerings
Prepare accurate work and update accounts as needed
Participate in activities to enhance customer satisfaction
Recommend additional products/services
Track and document information in a database
Refer customers to resources or senior staff for inquiries

Candidate Profile:

High school diploma with 3-6 months of relevant experience preferred
Courteous with a customer service focus
Proficient in computer navigation and PC applications
Effective written and verbal communication skills
Detail-oriented and dependable
Ability to multitask and adapt quickly to changes
Tolerance for repetitive tasks in a fast-paced environment
Team player with the capacity to work independently
Show patience and professionalism in customer interactions
Flexible to work different shifts as required
Additional experience/skills may be needed based on program/location

Job requirements may vary by country and must comply with local regulations.

Career Framework Role:

Has essential skills to manage basic tasks within defined processes but lacks program-specific knowledge. Operates with supervision and follows established procedures. Beginning to grasp client terms, standards, and procedures. Beginner level with evolving performance metrics.

Disclaimer:

These statements outline the general responsibilities of individuals in this role. They do not cover all duties, skills, and tasks required for this position.

If you are a California resident, upon submitting your details, you confirm that you have reviewed the Job Applicant Privacy Notice for California Residents.

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