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Makati City

    Helpdesk Staff for Printer - Makati, Pilipinas - Dempsey Inc

    Dempsey Inc
    Dempsey Inc Makati, Pilipinas

    1 linggo ang nakalipas

    Default job background
    Buong oras
    Paglalarawan
    Duties and Responsibilities1. Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps via phone or e-mails.2. Improves client references by writing and maintaining documentation.3. Create service tickets for proper coordination to technical department.4. Investigating and diagnosing incidents and researching solutions.5. Providing status on service request to customers.6. Escalating incidents and service requests to the next level of support.


    Requirements:
    Education Vocational Diploma/Short Course Certificate, Bachelor's/College DegreeExperience Minimum of 1 Year1. Pay attention to details2. Have business awareness3. Consistency of tickets and email updatePersonalCharacteristics1. Active listening on complaint and work to find an effective solution.
    Specific Trainings If Needed For The JobKey Performance Measurement Indicators1. Successful closed tickets within 2 days from service done date.2. Resolve daily tickets within 3 days SLA.
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