Communication and Collaboration Technical Lead - Taguig - Tata Consultancy Services

    Tata Consultancy Services
    Tata Consultancy Services Taguig

    15 oras ang nakalipas

    Teknolohiya / Internet
    Paglalarawan

    The Communication and Collaboration Technical Lead will manage the Unified Communication and Collaboration Telephony IVR developers by aligning to the enterprise UCC platforms of the Bank and ensure that integrations between api's and other systems are designed correctly. This role will give technical direction, and provide leadership, support, and motivation and will work together with the Solutions Architect and Delivery Leads for any communication and collaboration related projects.

    (1) Manage the Unified Communication and Collaboration Telephony IVR developers, align technical direction, and provide leadership, support, and motivation

    (2) Manages the telephony platform of the Bank including IVRS and contact center productivity modules

    (3) Develops IVR call flow aligned with the Business need in collaboration with the team telephony developers

    (4) Work with the Solution Architects in designing technical IVR solution to a specific set of business requirements within the communication and collaboration framework defined by the Enterprise Architecture

    (5) Oversees the preparation and planning of call flows and communication improvements.

    (6) Liaise with project team members, Delivery Leads, Unified Communication and Collaboration Head and Product Owners to ensure projects are completed to standard based on design and documentation

    (7) Oversee IVR deployments/new releases based on user stories and ensure that they are aligned with the product roadmap

    (8) Advise the Delivery Leads, Product Owners, and the team regarding the technical implementation related to communication and collaboration part of the project

    (9) Review code and ensure that the best practices and coding standards are implemented in the project

    (10) Work with the App Support team to address IVR system issues as well as solve issues and develop workarounds and alternative solutions

    (11) Keeping up to date with contact center IVR industry trends and developments


    • At least 3 years experience on coding and development on Voice Solutions


    • Has experience managing and developing Aspect, Twilio, Genesys, ContactSpace, Verint, Cisco, Zoom, Microsoft Teams or any other contact center platform


    • Has extensive knowledge on API integrations and development


    • Has extensive knowledge on call flow development


    • Programming Languages: Java VXML, Php, SQL, VoiceXML


    • Web Scripting: HTML, JSP, JavaScript


    • Database Systems: Oracle/ Microsoft SQL


    • Applications: Microsoft, WebSphere, Eclipse, NetBeans, Postman


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