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Nhóm chuyên viên thu hồi nợ tại UPS có trách nhiệm quản lý những khoản tiền mà khách hàng chưa thanh toán, giải quyết những vấn đề liên quan đến hóa đơn của khách hàng, kiểm tra và thực hiện các biện pháp cần thiết để giải quyết tranh chấp. · Các chuyên viên phải tuân thủ chính s ...
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Job Summary · We are looking for a Collections Agent (B2B) to manage a portfolio of business customers through proactive calls and email communication. The successful candidate will be responsible for collecting outstanding payments, resolving account discrepancies, and ensuring ...
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Oversee daily activities for assigned customer accounts and monitor performance and analyzing financial data to achieve collection targets. · ...
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Oversee daily activities for assigned customer accounts, monitoring performance and analyzing financial data to achieve collection targets. · ...
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We are looking for a Collections Agent (B2B) to manage a portfolio of business customers through proactive calls and email communication. · Contact B2B clients via phone and email to follow up on outstanding payments. · Monitor assigned accounts for delays or irregularities and t ...
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The Collections Specialist is responsible for managing the team to deliver on KPIs and ensuring customer service standards are met. · Managing the team to deliver on KPIs by regular team meetings and monitoring performance against targets. · ...
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This job involves overseeing daily activities for assigned customer accounts. The role requires monitoring performance and analyzing financial data to achieve collection targets. · Oversee daily activities for assigned customer accounts. · Monitor performance and analyze financia ...
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Collections Specialist - Taguig - Tata Consultancy Services
Paglalarawan
Job Description
• Managing the team to deliver to KPIs, by regular team meetings, floor walks, daily tracking and monitoring of performance against targets, encouraging an environment which best promotes TCS cultural values and behaviours, ensuring the team have the appropriate training, skills and knowledge to be able to provide best customer services on every occasion, and are motivated to deliver against challenging standards of service targets.
Manage the work of the team to ensure that timeliness and quality is the underlying principle of all process under their control, and to ensure that the team works within their job descriptions and adheres to relevant policies, processes and controls. This includes reviewing call monitoring and Quality.
Effective performance management of team and individuals to ensure Key Performance Indicators, targets and objectives are met. Provide feedback, support and guidance where necessary. Lead, Coach and Support the effective performance of the Team to provide a level of customer service to both internal and external customers that ensures first class customer focus and delivery (including first line management of employee attendance, appraisals,
performance, discipline and grievance – instigating/conducting informal & formal measures when appropriate).
Make full use of systems to progress decisions that are right for the customer, profitable to the company and the performance of the team.
Preparation of management reports and information, utilising and developing alternative/improved methods of gathering information, to allow more effective reporting
Person Specification
• Performance, discipline and grievance – instigating/conducting informal & formal measures when appropriate).
• Make full use of systems to progress decisions that are right for the customer, profitable to the company and the performance of the team.
• A customer focused, enthusiastic and flexible approach
• Ability to work in a targeted environment
• Good problem solving, questioning, negotiating and influencing skills
• Adaptable to change and ability to work under pressure
• Ability to work to a high degree of accuracy
Knowledge/Experience:
• 2+ years B2B Collections / Order to Cash experience at a Managerial level.
• Strong supervisory/management experience in an F&A operational environment.
Competencies/Skills:
• Proven ability to make sound business judgments
• Team Player with Strong Performance Management abilities
• Create and implement processes that result in improved business performance
• Strong execution skills with focus on clear, realistic action steps and timeliness
• Strong working knowledge of Ms Excel and PowerPoint
• Strong oral and written English communication skills
• Ability to work effectively in ambiguity, shifting priorities and multiple deadlines.
Qualifications:
• College Graduate preferably with a major in Accounting, Finance, Business Management or other relevant fields
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Collections Specialist
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Collections Specialist
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Collection Specialist
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Collections Specialist
Tata Consultancy Services- Taguig
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Collections Specialist
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Collections Specialist
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Collections Specialist
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Collections Specialist
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Collections Specialist
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Collections Specialist
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collection specialist
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Collections Specialist
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Collections Specialist
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