- Manage incoming calls;
- Assist with the merchantâs and customer general transaction concerns;
- Provides appropriate solutions and alternatives within the time limits and follow up to ensure proper escalation and resolution;
- Monitor, investigate and report suspicious (potential fraud) activities and transactions to the management for immediate resolution and investigation;
- Extract and update daily, weekly, and monthly sales reports;
- Works with other departments such as Sales, Tech Support, IT, Finance to provide assistance to the merchants/ client.
- Bachelors / College Degree in any related field.
- At least 1-year relative work experience. Good customer service skills/experience
- Fresh graduate is welcome to apply
- Effective communication skills (written/spoken English) with an ability to compose grammatically correct, concise, and accurate written responses.
- Detail oriented with strong customer handling and conflict resolution skills
- Proficient in MS Office applications such as Word and Excel.
- Excellent time management skills and ability to work in a team and independently while using departmental resources, policies, and procedures.
- Ability to maintain a high level of confidentiality.
- Attractive Salary & Benefits
- Flexible working options
- Leadership Role
-
Customer Service Representative
5 araw ang nakalipas
AutoDS - Automatic Dropshipping Tools Philippines, Pilipinas Buong orasAutoDS is Hiring ???? · AutoDS is a leader in the eCommerce industry. We're looking for customer-oriented service representatives to join our family and enjoy a position full of challenges and satisfaction. · We take pride in our great people-first culture and our diverse global ...
-
Customer Service Representative
5 araw ang nakalipas
Nezda Technologies, Inc. Philippines, Pilipinas Buong orasNezda is hiring Customer Service Representative. · Salary: Up to P32,000 · Qualifications: · College Graduate With or Without experience. · Highschool Graduate with at least 3 months BPO experience. · Excellent Communication Skills is required. · ...
-
Customer Service Representative
5 araw ang nakalipas
Dragonpay Corporation Philippines, Pilipinas Buong orasJoin Our FinTech Team as a Customer Service Representative · Are you ready to embark on a rewarding career in the dynamic world of FinTech We're looking for a dedicated and empathetic Customer Service Representative to join our team and help shape the future of Dragonpay. If you ...
-
Customer Service Representative
5 araw ang nakalipas
VCC Link, Inc. Philippines, Pilipinas Buong orasWe are currently hiring for Customer Service Representatives to be based in Pasig and Quezon City. · Qualifications · HS Grads and SHS Grads are welcome to apply. · Must have at least 6 months BPO experience. · Amenable to work onsite and okay with shifting schedule · ...
-
Customer Service Representative
5 araw ang nakalipas
Nezda Technologies, Inc. Philippines, Pilipinas Buong orasNezda is actively seeking Customer Service Representative applicants. · Qualifications: · HS grad with or without experience · Good communication skills · Willing to work on-site · Location: Cebu City · Salary: 13k to 22k · Fast and Easy Process · WAYS TO APPLY: · Send your resum ...
-
Customer Service Representative
5 araw ang nakalipas
VCC Link, Inc. Philippines, Pilipinas Buong orasWe are currently hiring for Customer Service Representatives to be based in Shaw and Ortigas. · Qualifications · must have at least 6 months BPO experience handling international accounts (inbound & outbound) · High School Grads are welcome to apply · Amenable to work onsite and ...
-
Customer Service Representative
5 araw ang nakalipas
Neksjob Philippines Philippines, Pilipinas Buong orasAs a Customer Service Representative for a Medical Healthcare Insurance Account, you will be responsible for providing exceptional service to policyholders, addressing inquiries, and facilitating smooth communication between clients and the healthcare insurance provider. · Minimu ...
-
Customer Service Representative
5 araw ang nakalipas
Nezda Technologies, Inc. Philippines, Pilipinas Buong orasNezda is looking for Customer Service Representative. · Salary: P22,000 to P33,000 · Qualifications: · Highschool Graduates with at least 6 months Call Center experience. · College Graduates With or Without Call Center experience. · Amenable to Work Onsite. · Can start ASAP. · Jo ...
-
Customer Service Representative
5 araw ang nakalipas
Nezda Technologies, Inc. Philippines, Pilipinas Buong orasNezda has vacant positions for Customer Service Representative (Healthcare Account). · Salary: P17,000 - P22,000 · Location: Makati l Alabang l QC l Ortigas · Qualifications: · Experience is a PLUS but not required · College Graduate, HS Graduate, SHS Graduate, College Undergradu ...
-
Customer Service Representative
5 araw ang nakalipas
Neksjob Philippines Philippines, Pilipinas Buong orasSeeking a skilled Customer Service Representative to provide exceptional support and assistance to healthcare clients, handling inquiries, resolving issues, and ensuring high levels of satisfaction and compliance with industry regulations · Minimum Requirements At least 18 years ...
-
Customer Service Representative
5 araw ang nakalipas
SRR Group Philippines, Pilipinas Buong orasThis is a remote position. · We're looking for a highly skilled call center representative to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. ...
-
Customer Service Representative
5 araw ang nakalipas
Redlime Philippines, Pilipinas Buong orasJob Summary : · The Voice Pre-Sales Customer service Representative at our travel agency serves as the initial point of contact for prospective travelers. They are responsible for providing exceptional customer service, assisting with inquiries, and guiding potential customers th ...
-
Customer Service Representative
5 araw ang nakalipas
VCC Link, Inc. Philippines, Pilipinas Buong orasWe are currently hiring for Customer Service Representatives to be based in Cubao and Pasay. · Qualifications · HS/SHS Graduates, Associate Graduates, and College Graduates are welcome to apply. · Open to applicants without BPO experience. · Amenable to work onsite and can do shi ...
-
Financial Service Representative
5 araw ang nakalipas
ResultsCX Philippines, Pilipinas Buong orasFinancial Service Representative - QPlaza · Hiring now · This is the best time to start a new career with a fast-paced and Great Place to Work certified company that provides recognition and accolades to its top performers At ResultsCX, you'll be recognized for your contributions ...
-
Customer Service Representative
5 araw ang nakalipas
Nezda Technologies, Inc. Philippines, Pilipinas Buong orasNezda is looking for Customer Service Representative. · Salary: Up to P33,000 · Fresh Graduates are welcome to apply · Qualifications: · High School Graduates with 3 months BPO Voice Experience. · College Undergraduates with 6 months BPO Voice Experience. · College Graduates WITH ...
-
Customer Service Representative
5 araw ang nakalipas
Nezda Technologies, Inc. Philippines, Pilipinas Buong orasNezda is actively looking for a Customer Service Representative. · Qualifications: · At least HS (old curriculum) / SHS (new Curriculum) Graduate · At least 6 months BPO International Voice account experience · Good to Excellent Communication Skills · ...
-
Customer Service Representative
5 araw ang nakalipas
Neksjob Philippines Philippines, Pilipinas Buong orasCustomer Service Representative is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving ...
-
Customer Service Representative
5 araw ang nakalipas
HCM Nexus Consulting Inc Philippines, Pilipinas Buong orasAbout the job Customer Service Representative · Job Description: · .Shall help document the process flow, creating FAQs, creating KPI target, product knowledge transfer to new hires. · .Shall take calls, chats, emails and provide accurate response to the end user through various ...
-
customer service representative
5 araw ang nakalipas
KMC MAG Solutions Inc Philippines, Pilipinas Buong orasMake your next big career move by applying as KMC Solutions' next CUSTOMER SERVICE REPRESENTATIVE (JAPANESE SPEAKER) · PropTradeTech is a rapidly growing fintech company that provides customized technology solutions to partners across the globe. Our proprietary trading simulation ...
-
Customer Service Representative
5 araw ang nakalipas
Nezda Technologies, Inc. Philippines, Pilipinas Buong orasNezda Technologies Inc. is hiring for Customer Service Representative - Virtual Process. · Salary: P 22,000 - P 29,000 · Qualifications: · College graduate with or without CCE experience. · HS / SGS with 6 years CCE experience. · Good in Communication skills. · Job Description: · ...
Customer Service Representative - Philippines, Pilipinas - IPAY88 Philippines Inc.
5 araw ang nakalipas
Paglalarawan
iPay88 is a leading regional Payment Gateway Provider in South East Asia with over 180 strong team of professionals in Malaysia, Singapore, Indonesia, Philippines and Thailand. Incorporated in 2006 and awarded the MSC status by the Multimedia Development Corporation (MDEC) in June, 2007, iPay88 Sdn Bhd has been successfully providing competitive advantage through e-commerce and online payment services to more than 8,000 merchants regionally and globally.iPay88 is backed by strong partnerships with over 60 local and international financial institutions and delivers a wide range of payment options to online businesses and organizations in the region, especially in ASEAN and Asia Pacific.
iPay88 Philippines, Inc. has assisted hundreds of successful businesses in the e-commerce and m-commerce space in the Philippines via iPay88âs award winning payment ecosystem since it was incorporated in year 2012. This success is attributed to our philosophy of enriching and valuing our staff and its culture: to be dedicated and innovative, producing state-of-the-art payment solutions in both online and mobile platforms, which in turn creates a competitive advantage for iPay88âs merchants over their competitors.
The Role
Job Summary
The Merchant Support Associate will provide efficient service to all Ipay88 merchants and customers via phone & email, including the appropriate escalation of merchant issues.
Your Responsibilities Will Include
Qualification