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    Cloud Infrastructure Support - Metro Manila / NCR, Pilipinas - TELUS International Philippines Inc

    TELUS International Philippines Inc
    TELUS International Philippines Inc Metro Manila / NCR, Pilipinas

    3 araw ang nakalipas

    Default job background
    Buong oras Teknolohiya/Internet
    Paglalarawan
    Cloud technology is the future, empowering millions of organizations and businesses to lead, innovate and grow. If you are interested in working with this leading-edge technology while providing best in class technical customer support, consider this great opportunity at TELUS.

    We are looking for Network Specialist - Cloud System Administrator Support specialists who will provide excellent technical customer service support for Cloud Platform products and solutions including Compute Engine and related services. Working in a blended call center environment, you will provide real-time technical assistance and developer support over the phone and via online communications based on client requirements as part of a global 24x7 support organization. This role will also work closely with engineers and product managers to improve the product and make our customers successful.

    Responsibilities:
    • Provide technical support to customers using Cloud Platform products, solutions, and APIs
    • Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions
    • Work closely with internal support teams to improve cloud products at a senior level, suggesting and making changes to the product code
    • Provide assistance and guidance to users through public forums
    Qualifications
    Required Knowledge:
    • Strong knowledge of Linux/UNIX and Windows Server
    • Familiarity with shell scripting, multi-tasking, and multi-processing
    • Strong understanding of administration (user accounts, permission models, access control)
    • Familiarity with networking (NAT, firewalls, basic routing, load balancing, etc.)
    • Experience troubleshooting Linux performance (CPU, memory, I/O) and familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace, etc.)
    • Familiarity with the application of cryptographic tools and concepts (public/private key auth, ssh, etc.)
    • Familiarity with SQL (any dialect)
    • Familiarity with cloud computing
    • Ability to research using internal knowledge bases and public-facing documentation (Developers, StackOverflow, etc.)
    • A strong sense of business ownership and customer focus
    • Must have advanced Oral and Written English language and communication skills
    Preferred Qualifications:
    • Experience with virtual machines (Compute Engine, VMware, Amazon EC2, etc.)
    • Familiarity with BigQuery, Cloud Storage and CloudSQL
    • Coding ability in one or more languages (Java, Python, C++, etc.)
    • Familiarity with software commonly used on VMs (MongoDB, Hadoop, etc)
    • Experience in deploying and managing distributed systems and clusters
    • Familiarity with web and mail protocols (HTTP, TLS, SMTP, etc.)
    • Familiarity with modern API technologies
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