Operations Manager - Manila - Infinx

    Infinx
    Infinx Manila

    8 oras ang nakalipas

    ₱600,000 - ₱1,300,000 (PHP) bawat taon *
    Paglalarawan

    Experience

    10+ Years of BPO/Callcentre /Customer Support operations

    Job Description: Delivery of work as per SOWs, maintain client confidence, expand team in terms of, improvement in process standards and associate efficiency.

    Job Responsibilities

    • Improve Accounts/Teams Performance
    • Developing the team to execute business operations and cater to projected growth efficiently
    • Manage all facets of professional billing revenue cycle processes;
    • Conduct performance appraisals for the TLs, QAs and Associates
    • Planning and managing the unit's operations and ensuring its success as a profit center
    • Training the team and developing operating processes & systems to deliver outstanding client services
    • Innovate to optimize production and constantly improve Production, Quality, and Turnaround Time
    • Analyzing the workflow to improve process quality and enhance productivity
    • Developing the organization's policies to motivate & retain the workforce, manage the fund's flow, and general administration.
    • Responsible for attendance across client teams, Development and maintenance of SOP, and other documentation to ensure uniformity across teams and processes Transition Management
    • Submits periodic reports to the superiors on the performance and the growth plans available with the client

    Contribute towards minimizing attrition & absenteeism

    * Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
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