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    eepoint Product Specialist - Taguig, Pilipinas - Willis Towers Watson

    Willis Towers Watson
    Willis Towers Watson Taguig, Pilipinas

    1 linggo ang nakalipas

    Willis Towers Watson background
    Buong oras Accounting /Pananalapi
    Paglalarawan

    The Role

    Responsibilities include:

    • Manage and oversee the eepoint global support system, collaborating with RSG and other product team colleagues to resolve client team issues.
    • Assist client specific system feature adoption.
    • Triage, resolve, and escalate client issues as reported via global support system.
    • Assist in the creation and maintenance of specifications documentation.
    • Help facilitate the adoption of new technology.
    • Develop and execute test plans for eepoint and ESS version specific releases.
    • Test new version releases as a business approval tester.
    • Help prepare and update release notes for eepoint releases.
    • Create and maintain training recordings related to eepoint products.
    • Assist in coordinating end-user training and preparing training documentation.
    • Create and maintain regression test plans for software supported by the eepoint team, including eepoint, ESS, State Tax Tool, ESS Dashboard, Command Center, and Document Manager.
    • Act as a champion for the eepoint product, promoting its use and benefits to stakeholders.

    The Requirements

    • Relevant experience as Application Support Analyst or Product Specialist.
    • Experience working with SLAs.
    • Excellent organization and leadership skills desired.
    • Experience with managing documentation, specifications, and working with stakeholders.
    • Well-developed written and oral communication skills desired.
    • Passion for technology, constant learning, and work in fast paced environment.
    • Hands on experience with DB plans and/or technology SDLC process.
    • Committed to quality and continuous improvement.
    • Bachelors Degree.

    WTW is an Equal Opportunity Employer

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