Service Desk Agent - Manila, Philippines
13 oras ang nakalipas
Job summary
The job description of a Service Desk Agent includes processing incidents and requests via telephone and email. The agent will troubleshoot and resolve issues on the initial call when possible, utilizing the internal knowledge base, experience,Troubleshooting steps include identifying and escalating tickets to TTI management or appropriate support groups when needed. Documenting issues concisely in the ticketing system is also required.
- High Proficiency in providing support and troubleshooting Windows 10.
- Microsoft Active Directory: Active Directory.
Paglalarawan ng trabaho
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