Technical Program Manager - Iloilo, Western Visayas

The Senior Technical Program Manager / Delivery Manager to join our Core Product Build Organization is critical in ensuring disciplined delivery across teams, managing cadence, and resolving cross-team dependencies. · ...

The Technical Program Manager/Delivery Manager will ensure disciplined delivery across teams and manage cadence and cross-team dependencies. · Own the delivery cadence across engineering teams. · Manage cross-team dependencies and proactively resolve blockers. · Partner with engi ...

ECAM is looking for talented individuals like you Be the next Operations Supervisor. · The Operations Supervisor will be responsible for overseeing day- to- day operations of (Video Review/Escalation/Detection, etc.) team. · Regularly assess own and team's challenges in completin ...

Location: Pavia, Iloilo (Western Visayas, PH) · Schedule: Shifting Schedules · Work Arrangement: On site · Preferably who can start ASAP · Overview: · Responsible for the profitability and management of call center operations activities of a very large, multiple and/or complex LO ...

Role Description · This is a full-time on-site role as a Training and Quality Manager. The Training and Quality Manager is responsible for monitoring and evaluating inbound and outbound calls, developing training modules, designing and implementing training programs, and performi ...

ECAM is looking for talented individuals like you Be the next Quality Assurance Analyst. - Apprentice. · ECAM's Quality Assurance Analyst is responsible for assessing the quality of the performance of Escalation Management Group. The QA will monitor calls and email responses to a ...

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case m ...

Sr. Quality Evaluator · Job Profile Summary · The Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established qualit ...

The Senior Operations Manager is responsible for the profitability and management of call center operations activities. Provides strategic direction and guidance to the managed account/s. Ensures the achievement of KPI's and metrics through proactive management of the operations ...

Maintains the work structure by updating job requirements and job descriptions for all positions. · Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; ...

Job Title: Operations Director - (U.S. Healthcare BPO - Payer / Provider) · Reporting to: VP, Operations · Work Location: Ilo Ilo or Bohol, Philippines - Work from Office · Working Hours/ Days: 9 Hours / 5 Days a Week · Shift: US Shift (EST/ CST/ Mountain) · Team Size: Management ...

Responsible for providing oversight for customer service staff. Responsible for establishing departmental policies and procedures. Primary duties may include, but are not limited to: · Directs implementation and administration of benefit programs. · Prepares and communicates info ...

The purpose of this role is to lead the strategic design and implementation of learning programs to enhance organizational performance and employee development. · ...

The HR/OD Consultant develops and implements HR and organizational development strategies that enhance people capability and strengthen the culture of the appliance business in Visayas and Mindanao. · ...

Ensures the profitability of the account/s / program/s by making certain that client KPIs, goals, and targets are met. · Ensures the profitability of the program/s by driving for the attainment of Client-specified KPIs and targets. · ...

Lead strategic design development and implementation of learning programs to enhance organizational performance and employee development oversee stakeholder collaboration learning technology integration and talent development initiatives to align with business goals. · ...

Job summary: Ensures the profitability of the account/s / program/s by making certain that client KPIs , goals , and targets are met . · Functional Responsibilities : Ensures the profitability of the program/s by driving for attainment Client - specified KPIs and targets . Monit ...

Role Description · This is a full-time on-site role as a Training and Quality Manager. The Training and Quality Manager is responsible for monitoring and evaluating inbound and outbound calls, developing training modules, designing and implementing training programs, and performi ...

Job Title: Director - (U.S. Healthcare BPO - Payer / Provider) · Reporting to: Global Head Training · Work Location: Iloilo, Western Visayas, Philippines - Work from Office ( Relocation Benefits Provided ) · Working Hours/ Days: 9 Hours / 5 Days a Week · Shift: US Shift (EST/ CS ...

Job Summary: · The position is responsible for the quality execution (design & delivery) of advanced training programs to the distribution channels. · The trainer will also coordinate directly with the local-based CH/RSM and train the trainers. · Major Accountabilities: · Deliver ...