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Pasig City

    Technical Support Team Lead - Pasig, Pilipinas - Datamatics Careers- Philippines

    Datamatics Careers- Philippines
    Datamatics Careers- Philippines Pasig, Pilipinas

    1 linggo ang nakalipas

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    Paglalarawan

    Responsibilities & Duties:

    • Leads staff involved in supporting with strong knowledge of customer systems and products/services
    • Works closely with managers and staff to assess and meet technical support goals
    • Trains guides and monitors employee performance.
    • Provide weekly and monthly team reports
    • Provides ongoing training and coaching
    • May monitor calls and exam sessions in technical support group and helpdesk to ensure proper productivity and quality
    • Participates in the development, implementation, and update of technical support training
    • Ability to logically assess difficult situations in a timely manner keeping in mind fairness between candidate and employee policies and procedures
    • Ability to act as leader in Supervisory or Managers absence in ensuring the properly running of the technical supported exam sessions
    • Work and communicate effectively with various levels of management and sponsors and act in the best interest of all parties involved
    • Creates departmental correspondence and reports and responds to customers through written communication
    • Coordinates work and vacation schedules of team members. Ensures technical support representatives provide prompt, courteous and knowledgeable service to all customers

    Qualifications:

    • At least 2-3 years solid experience as a Team Leader in a BPO industry
    • Graduate of any course
    • Excellent communication skills
    • Amenable to work in a shifting schedule
    • Amenable to work full-time onsite ( Ortigas, Pasig )
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