Customer Service Representative - Cebu
4 oras ang nakalipas
Paglalarawan ng trabaho
Friendly and active conversations with customers via live-chat, and email in compliance with company standardsAssist customers/patients with our online sign-up process
Analyze customer complaints and provide appropriate corrective actions/resolutions
Verify IDs and other sensitive patient information of new patients
Maintain HIPAA compliance when advising customers and patients or handling their personal data
Must be knowledgeable of Patient Rights (state variable)
Assist patients with uploading their medical documentation and alerting their appropriate medical provider
Navigate customers through technical issues and flag any repeated issues to Leads or Director
Inform patients on what to expect during their appointments and provide basic education on company services
Learn and maintain an understanding of state Cannabis regulations specific to delivery and medical recommendations in all states (20 currently)
Stay up to date with the latest cannabis-related research studies and findings and integrate this new knowledge when assisting customers
Communicate customer feedback to Leads and provide feedback on how to improve our processes in order to serve our customers better
Assist in any orders by communicating between dispensaries and patients
Assist any affiliate dispensaries with their patient medical requests/changes
Respond to any healthcare providers' requests and patient-related questions
Maintain response times of 45s or less
Maintain a CS rating of 93% or more
2+ years of customer service experience, phone service preferred
Excellent verbal and written English Communication Skills
Average Typing Speed of 60 WPM and above
Knowledge of e-Commerce, Retailing, and Sales is a plus but not required
Excellent and able to Multi-task on the following:
Answering email and chat inquiries
Able to do calls for Callbacks
Fast learner & highly trainable with good analytical skills
Team player and able to work with less supervision
Knowledge using Microsoft Excel Files
Good problem solver & has a Positive attitude
Must be willing to work graveyard shifts and holidays
Well-organized, Responsible, and has initiative
Excellent time management skills
Ability to prioritize and meet various deadlines
Independent with a positive work ethic and passion to succeed
Willing to start immediately
Why apply with us?
Competitive Compensation package with Salary Appraisals
Equipped with the latest technologies
Monthly Incentive Rewards on successful orders and Attendance Productivity
Offers Full-time employment and Career Growth
Easily accessible from almost any part of the Metro Cebu area.
One-day Application Process only
Service Incentive Leaves Upon Regularization
Attendance Productivity Incentives
Additional Hazard Pay within Qualifying Hours
Stable Job with Salary Appraisals
Holiday and Night Differential Premium Pay Rates
Job Promotion is highly possible... if YOU have the drive.
HMO/Health Insurance
Work-Life Balance
Free Pre-hiring Medical Laboratories
How to Apply
Location: 7F MDCT Building, Leyte Loop, Cebu Business Park, Mabolo Cebu City
For those interested, respond to this post with your updated resumes and contact details for a possible preliminary screening and interview scheduling.
Note:
To be fair to all job seekers, we adopted a first come first serve policy on our HR staff and recruitment administration.
Please be advised that we may temporarily halt our recruitment process without furtherMga katulad na trabaho
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