Dispute Specialist - Manila, National Capital Region
3 linggo ang nakalipas
Job Summary
We continue to introduce new commerce models pricing strategies and other opportunities to grow the business now you have the chance to join the growing team of finance experts who support them Our Credit & Collections team is currently looking for a Dispute Specialist to support our Accounts Receivable AR function This newly created position will look to resolve complex issues across our revenue verticals such as Advertising Partnerships and Consumer Products This role will be based in Manila but will work cross-functionally across many time zones with our US and other international officesResponsibilities
- Assess invoice disputes and questions raised by our customers and provide timely responses to resolve the disputes and answer the questions
- Be a subject matter expert on invoice disputes and provide real-time guidance and resolutions on common customer dispute types
- Reach out to cross-functional business partners through phone email or written communication to establish a resolution for customer invoice disputes in a timely fashion/li>Foster strong cross-functional business partner relationships to ensure disputes are resolved on time and customers receive timely responses Document all communications resolutions agreements Manage customer contact address including billing reporting details Support monthly accounting close activities as needed Document report analyze invoice dispute trends provide understanding root causes of invoice disputeli/ul>
Paglalarawan ng trabaho
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