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    Account Manager l MOA Site - Manila, Pilipinas - Microsourcing Philippines Inc

    Microsourcing Philippines Inc
    Microsourcing Philippines Inc Manila, Pilipinas

    Natagpuan sa: Foundit PH A2 - 8 oras ang nakalipas

    Microsourcing Philippines Inc background
    Paglalarawan
    With over 7,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider.

    CE Account Manager, be 100% YOU with MicroSourcing

    A CE Account Manager is expected to:
    • Respond to calls, call backs, and address emails from customers who had escalated not a higher level
    • Manage the queue of calls to ensure that the department meets the target SLA levels. This includes monitoringattendance, break schedules, and off the phone activities
    • Oversee work allocation, shift scheduling, leave approvals, and overtime filings to ensure accurate staffing on a daily basis
    • Provide support to employees on the floor, such as answering questions, resolving issues, and providing guidance
    • Facilitate huddles, weekly update meeting, Monthly Business Reviews, touch-base with Functional Leads and stakeholders
    • Attend other ad-hoc meetings
    What it takes to be part of our team:
    • Experience in customer service principles and practices
    • Experience in day-to-day management and leadership of teams
    • Experience in data analysis and visualization of operations data
    • Experience in creating and implementing action plans to improve employee performance
    • Proven track record of successfully increasing employee performance in a previous role
    • Experience in developing and delivering effective strategies to engage and motivate employees at all levels of the organization
    What's in it for you
    • Competitive Total Rewards (Compensation, HMO, Group Life Insurance, and Performance bonuses)
    • A very collaborative work culture
    Find a balance between work and life that fits you. Do what you do best with MicroSourcing

    For more information, visit

    *Terms & Conditions apply
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