Process Trainer - Taguig - Tata Consultancy Services

    Tata Consultancy Services
    Tata Consultancy Services Taguig

    12 oras ang nakalipas

    Teknolohiya / Internet
    Paglalarawan

    Key Requirements:

    • Facilitate training to new hires / associates in compliance with knowledge base requirements as per process specifications
    • Coach and mentor associates to facilitate a smooth transition to the shop floor
    • Review/update training content to validate accuracy and relevance of the content & ensure that all training programs are in line with business requirements
    • Handle ad-hoc queries of the new-hires and coordinate with other support functions for query resolution
    • Monitoring & reviewing performances to ensure results align with standards.
    • Evaluate Calls, errors and provide constructive feedback to improve KPIS's of the Unit and individual associate and document the results as per process specifications
    • Provide feedback on the quality evaluation to the associates on regular basis and follow-up for development
    • Update and validate the learning repository and keep associates updated with contents
    • Create, analyze and maintain quality evaluation MIS/matrix and circulate it to the management regularly as per specified timelines
    • Support the Audit SPOC during reviews and provide necessary data/documentation accurately and on time as per unit specifications.
    • Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet/exceed expectations.
    • To report any observation to the reporting manager and unit head on regular basis.
    • Strong understanding of QA / Testing / TNA and Automation concepts.
    • Ensure Day program is completed for the new hires & focus on bottom quartile associates to come up at par with the other associates on the production floor.
    • Nominate associates / managers for L & D training programs and keep a track of the TCS trainings

    Candidate Specifications

    Good verbal & written communication skills to communicate with internal and external customers.

    Good interpersonal, problem solving & analytical skills. Keep morale high: Ensure motivational programs are in place and encourage frequent recognition

    Ability to provide constructive feedback to associates.

    Ability to work in a team and adhere to timelines consistently. Establish and maintain communication

    with Clients and Team members, understand needs, resolve issues, and meet expectations.

    Ability to work in night shifts / staggered shifts / weekends / days off based on business requirements.

    Self-motivated with leadership qualities.

    Ability to work effectively in ambiguity, shifting priorities and multiple deadlines.

    Should have advanced knowledge in MS Office.

    Assessment Center

    Personal / Vcon Interview

    1st & 2nd round

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