PHRN Quality Analyst - Manila - Gap Solution Recurrent Firm

The Customer Experience Analyst conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and root cause analysis with the aim of helping Contact Center Operations in driving the consistency of quality assurance and excellent customer exper ...

Urgently hiring for one of our direct clients in the Philippines. · ...

The QA Analyst is responsible for monitoring quality performance across voice and non-voice channels, identifying gaps. · Perform quality audits for voice and non-voice interactions · Conduct Root Cause Analysis (RCA) to identify recurring issues · ...

A Quality Analyst is responsible for monitoring calls/cases to evaluate domain knowledge accuracy and communication ability. · ...

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. · Audit the number of cases / calls as mandated by the client and track performance · Review calls/comp ...

This is an entry-level position in Quality Assurance that is responsible for learning QA methodologies and assisting in ensuring compliance. · ...

This is an entry-level position in Quality Assurance that is responsible for learning QA methodologies and assisting in ensuring compliance. · ...

Should have knowledge in Service Desk and Infrastructure Support Operations. Should have analytical & reasoning skills. Ability to create Weekly & Monthly Quality reports/decks for the management review. Able to analyze large amounts of data and draw out meaningful, actionable su ...

Should have knowledge in Service Desk and Infrastructure Support Operations  · Should have analytical & reasoning skills · • Ability to create Weekly & Monthly Quality reports/decks for the management review  · ...

+Job summary · Become part of a team that is passionate about making lives better. · +ResponsibilitiesCoordinate the activities of any applicable departments to ensure that all quality deadlines are met. · Support the efforts of senior management and operations. · ...

This is an entry-level position in Quality Assurance that is responsible for learning QA methodologies and assisting in ensuring compliance. · We know your well-being and happiness are key to a long and successful career. · We are delighted to offer country specific benefits. ...

Data Quality Analyst you will be responsible for analyzing data, implementing automation processes and leveraging your knowledge of Angular technologies to enhance data analysis and reporting capabilities. · ...

The Quality Analyst is responsible for monitoring and evaluating collection activities to ensure compliance with company policies client guidelines and regulatory requirements. · ...

We seek Senior Quality Analysts who share our passion for innovation and change. This role is critical to helping our business partners evolve and adapt to consumers' personalized expectations in this new technological era. · Proven experience in Quality Engineering or Quality Co ...

The Data Quality Analyst is responsible for processing, structuring, and managing data from market research projects. This involves manipulating large datasets, running checks and validation to ensure data consistency and accuracy, and conducting quality checks to maintain data i ...

The Quality Assurance Analyst position monitors and reviews research content published by analysts to evaluate compliance with research quality standards and performance. · ...

+The Data Quality Analyst supports the Online Research Department by analyzing and verifying market research data to ensure accurate, high-quality project deliveries. · +Bachelors Degree or related job experienceComputer-savvy with some programming experienceStrong understanding ...

We're looking for a detail-oriented Quality Analyst with at least 6 months of experience in a call center environment to help us elevate our service standards. · ...

The Quality Assurance Analyst (QA) in a BPO setting is responsible for ensuring that customer interactions and back-office transactions meet established quality standards and client expectations. · Bachelors degree in any field (preferred). · 1-3 years of experience in a quality ...

We are looking for a detail-oriented Quality Analyst with experience in US/UK banking operations within a call center or shared services environment. · ...

We're currently looking for a Quality Assurance Analyst to play a crucial role in maintaining high standards for customer service. · ...