- Manage and support a team of call center agents by providing daily guidance, motivation, and accountability to ensure individual and team success.
- Provide real-time agent coaching to ensure they are consistently meeting performance metrics and effectively using soft skills such as active listening and de-escalation to deliver high-quality customer service.
- Collaborate with QA and Training teams to ensure agents are knowledgeable about current policies, procedures, and new implementations—and consistently adhere to them.
- Handle escalated calls and apply SOP expertise to identify solutions that align with both customer needs and company policies.
- Use a deep understanding of SOPs and call trends to provide feedback to the client on potential process improvements or new policy implementations.
- High school diploma; some college coursework or college degree preferred.
- Minimum of 2 years of experience in a supervisor role.
- Excellent verbal and written communication skills.
- Ability to provide clear and constructive feedback.
- Experience handling escalated calls and thinking outside the box to find solutions.
- Proficient in MS Office Applications (Word, Power Point, Excel).
- Strong knowledge of credit card industry preferred.
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Manage team performance daily ensuring the service and quality objectives are being attained and maintained on a consistent basis. · ...
Taguig City, National Capital Region (Manila) Buong oras1 buwan ang nakalipas
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/ Requirements · Job title: Team Leader · LOB: Banking, Financial Services, and Insurance (BFSI) · Account: Financial/ Credit Card · Location: On-site in Taguig · Work Timing: Shifting · Salary: 38, ,000 basic / 2,000 allowance · Target start date: Immediately/Asap · The Team Lea ...
Taguig ₱480,000 - ₱900,000 (PHP) bawat taon9 oras ang nakalipas
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· • Excellent customer service skills · • Minimum 3 - 5 years of a Team Supervisory role in the travel industry or customer related industry with similar processes · and goals · Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and in ou ...
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We are hiring for an awesome IT Team Leader for our # team. Manage and oversee a team of IT professionals. Collaborate with cross-functional teams to identify and address IT-related challenges. · Competitive salary packageExciting employee engagement activitiesFast career growth ...
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We are looking for experienced and dedicated Healthcare BPO Team Leaders to oversee and manage a Pioneer team of healthcare CSRs. · Supervise and lead a team of 20 to 25 agents. · Monitor daily team activities, including adherence to SLAs, KPIs, and quality standards. · ...
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Team Leader: Sales · Location: · Taguig (On-site) | · Type: · Full-time · The Role: · Drive revenue by leading a high-energy sales team. You will be responsible for hitting aggressive targets, refining pitch strategies, and closing performance gaps. · Key Responsibilities: · Ment ...
Taguig, National Capital Region ₱480,000 - ₱900,000 (PHP) bawat taon4 araw ang nakalipas
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We are looking for awesome and talented leaders for our growing awesome team. · We offer competitive salary package, · exciting employee engagement activities, · stability continuously getting pioneer accounts, · learning sessions every week, · fast career growth, · alertible loc ...
Taguig, Metro Manila1 buwan ang nakalipas
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We’re looking for a Team Leader to assemble and lead a team in delivering service standards. · Manage the team to ensure that service delivery standards are maintained. · Conduct regular feedback and coaching sessions with each of your team members as well as run regular team mee ...
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Team Leader (CS) - BGC TAGUIG · Are you ready to make an impact? Join as a · TEAM LEADER · and jumpstart your career · Summary/Description: · Manage a team of CSR associates in BPO operations. Main objective of the role will be to supervise the day-to-day delivery and performance ...
Taguig, National Capital Region ₱480,000 - ₱900,000 (PHP) bawat taon23 oras ang nakalipas
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+You'll be encouraged empowered challenged to be your best self. · Every day you'll have new exciting opportunities to make life brighter for our Clients. · +Manage team performance daily ensuring service quality objectives are being attained maintained on a consistent basis. · E ...
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Team Leader: Sales · Location: Taguig (On-site) | Type: Full-time · The Role: Drive revenue by leading a high-energy sales team. You will be responsible for hitting aggressive targets, refining pitch strategies, and closing performance gaps. · Key Responsibilities: Mentor associa ...
Taguig ₱480,000 - ₱900,000 (PHP) bawat taon5 araw ang nakalipas
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We are seeking a Team Leader - Credit Card Operation to lead a team of credit card specialists and ensure efficient and effective credit card operations at First Source Solutions Limited. · ...
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Motivates a team of Customer Service Associates through performance coaching, career planning and setting educational objectives. Improves productivity by highlighting deficiencies and recommending change in tools, training, processes, reporting, and employee engagement. · ...
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We are looking for experienced and dedicated Healthcare BPO Team Leaders to oversee and manage a Pioneer team of healthcare CSRs. The ideal candidate will have a strong background in healthcare account management, a solid understanding of U.S. healthcare laws, and a proven track ...
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The Airfreight Team Leader drives team performance by managing daily operations, · fostering collaboration and ensuring alignment with company objectives. · Airfreight Team Leader drives team performance by managing daily operations,fostering collaboration and ensuring alignment ...
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Grab the opportunity, achieve your highest potential. Join us today · We are looking for awesome and talented leaders for our growing awesome team. · Requirement: · Should have at least 1 year of relevant experience as a Team Lead on a BPO set up · Must be willing to work onsite ...
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You'll be encouraged, empowered and challenged to be your best self. · ...
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At Bosch we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives Our promise to our associates is rock-solid: we grow together we enjoy our work and inspire each other Join in Motivates a team of Customer Service Ass ...
Taguig2 linggo ang nakalipas
Team Leader - Taguig - Firstsource
Paglalarawan
As a Call Center Team Lead, you will play a key role in driving agent performance, ensuring service excellence, and fostering a positive team culture. You will be responsible for leading a group of customer service agents, providing day-to-day coaching, and ensuring adherence to quality standards and operational goals. In this role, you'll monitor KPIs, assist with escalated customer issues, and serve as a liaison between your team and the client. You'll collaborate closely with Quality Assurance, Training, and Workforce Management teams to support continuous improvement and deliver an outstanding customer experience. This position is ideal for someone who thrives in a fast-paced environment, enjoys mentoring others, and has a strong understanding of contact center operations.
Responsibilities
Qualifications
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Team Leader
Buong oras Para lamang sa mga rehistradong miyembro Taguig City, National Capital Region (Manila)
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Team Leader
Para lamang sa mga rehistradong miyembro Taguig
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Team Leader
Para lamang sa mga rehistradong miyembro Taguig City
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IT Team Leader
Para lamang sa mga rehistradong miyembro Taguig, Metro Manila
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Team Leader
Para lamang sa mga rehistradong miyembro Taguig, Metro Manila
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team leader
Para lamang sa mga rehistradong miyembro Taguig, National Capital Region
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Team Leader
Para lamang sa mga rehistradong miyembro Taguig, Metro Manila
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Team Leader
Para lamang sa mga rehistradong miyembro Taguig, National Capital Region
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Team Leader
Para lamang sa mga rehistradong miyembro Taguig, National Capital Region
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Team Leader
Para lamang sa mga rehistradong miyembro Taguig
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team leader
Para lamang sa mga rehistradong miyembro Taguig
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Team Leader
Para lamang sa mga rehistradong miyembro Taguig, Metro Manila
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Team Leader
Para lamang sa mga rehistradong miyembro Taguig
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Team Leader
Para lamang sa mga rehistradong miyembro Taguig, Metro Manila
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AF Team Leader
Para lamang sa mga rehistradong miyembro Pasay
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Team Leader
Para lamang sa mga rehistradong miyembro Taguig, Metro Manila
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Team Leader
Para lamang sa mga rehistradong miyembro Taguig
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Team Leader
Para lamang sa mga rehistradong miyembro Taguig
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Team Leader
Para lamang sa mga rehistradong miyembro Taguig, National Capital Region
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Team Leader
Para lamang sa mga rehistradong miyembro Santa Ana, Metro Manila
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Team Leader
Para lamang sa mga rehistradong miyembro Taguig