Team Leader - Taguig - Firstsource

    Firstsource
    Firstsource Taguig

    4 araw ang nakalipas

    ₱480,000 - ₱900,000 (PHP) bawat taon * Upper Management / Consulting
    Paglalarawan

    As a Call Center Team Lead, you will play a key role in driving agent performance, ensuring service excellence, and fostering a positive team culture. You will be responsible for leading a group of customer service agents, providing day-to-day coaching, and ensuring adherence to quality standards and operational goals. In this role, you'll monitor KPIs, assist with escalated customer issues, and serve as a liaison between your team and the client. You'll collaborate closely with Quality Assurance, Training, and Workforce Management teams to support continuous improvement and deliver an outstanding customer experience. This position is ideal for someone who thrives in a fast-paced environment, enjoys mentoring others, and has a strong understanding of contact center operations.

    Responsibilities

    • Manage and support a team of call center agents by providing daily guidance, motivation, and accountability to ensure individual and team success.
    • Provide real-time agent coaching to ensure they are consistently meeting performance metrics and effectively using soft skills such as active listening and de-escalation to deliver high-quality customer service.
    • Collaborate with QA and Training teams to ensure agents are knowledgeable about current policies, procedures, and new implementations—and consistently adhere to them.
    • Handle escalated calls and apply SOP expertise to identify solutions that align with both customer needs and company policies.
    • Use a deep understanding of SOPs and call trends to provide feedback to the client on potential process improvements or new policy implementations.

    Qualifications

    • High school diploma; some college coursework or college degree preferred.
    • Minimum of 2 years of experience in a supervisor role.
    • Excellent verbal and written communication skills.
    • Ability to provide clear and constructive feedback.
    • Experience handling escalated calls and thinking outside the box to find solutions.
    • Proficient in MS Office Applications (Word, Power Point, Excel).
    • Strong knowledge of credit card industry preferred.
    * Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
  • Trabaho sa kumpanya

    Team Leader

    Para lamang sa mga rehistradong miyembro

    Manage team performance daily ensuring the service and quality objectives are being attained and maintained on a consistent basis. · ...

    Taguig City, National Capital Region (Manila) Buong oras

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Team Leader

    Para lamang sa mga rehistradong miyembro

    / Requirements · Job title: Team Leader · LOB: Banking, Financial Services, and Insurance (BFSI) · Account: Financial/ Credit Card · Location: On-site in Taguig · Work Timing: Shifting · Salary: 38, ,000 basic / 2,000 allowance · Target start date: Immediately/Asap · The Team Lea ...

    Taguig ₱480,000 - ₱900,000 (PHP) bawat taon

    9 oras ang nakalipas

  • Trabaho sa kumpanya

    Team Leader

    Para lamang sa mga rehistradong miyembro

    · • Excellent customer service skills · • Minimum 3 - 5 years of a Team Supervisory role in the travel industry or customer related industry with similar processes · and goals · Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and in ou ...

    Taguig City ₱480,000 - ₱900,000 (PHP) bawat taon

    1 araw ang nakalipas

  • Trabaho sa kumpanya

    IT Team Leader

    Para lamang sa mga rehistradong miyembro

    We are hiring for an awesome IT Team Leader for our # team. Manage and oversee a team of IT professionals. Collaborate with cross-functional teams to identify and address IT-related challenges. · Competitive salary packageExciting employee engagement activitiesFast career growth ...

    Taguig, Metro Manila

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Team Leader

    Para lamang sa mga rehistradong miyembro

    We are looking for experienced and dedicated Healthcare BPO Team Leaders to oversee and manage a Pioneer team of healthcare CSRs. · Supervise and lead a team of 20 to 25 agents. · Monitor daily team activities, including adherence to SLAs, KPIs, and quality standards. · ...

    Taguig, Metro Manila

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    team leader

    Para lamang sa mga rehistradong miyembro

    Team Leader: Sales · Location: · Taguig (On-site) | · Type: · Full-time · The Role: · Drive revenue by leading a high-energy sales team. You will be responsible for hitting aggressive targets, refining pitch strategies, and closing performance gaps. · Key Responsibilities: · Ment ...

    Taguig, National Capital Region ₱480,000 - ₱900,000 (PHP) bawat taon

    4 araw ang nakalipas

  • Trabaho sa kumpanya

    Team Leader

    Para lamang sa mga rehistradong miyembro

    We are looking for awesome and talented leaders for our growing awesome team. · We offer competitive salary package, · exciting employee engagement activities, · stability continuously getting pioneer accounts, · learning sessions every week, · fast career growth, · alertible loc ...

    Taguig, Metro Manila

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Team Leader

    Para lamang sa mga rehistradong miyembro

    We’re looking for a Team Leader to assemble and lead a team in delivering service standards. · Manage the team to ensure that service delivery standards are maintained. · Conduct regular feedback and coaching sessions with each of your team members as well as run regular team mee ...

    Taguig, National Capital Region

    2 linggo ang nakalipas

  • Trabaho sa kumpanya

    Team Leader

    Para lamang sa mga rehistradong miyembro

    Team Leader (CS) - BGC TAGUIG · Are you ready to make an impact? Join as a · TEAM LEADER · and jumpstart your career · Summary/Description: · Manage a team of CSR associates in BPO operations. Main objective of the role will be to supervise the day-to-day delivery and performance ...

    Taguig, National Capital Region ₱480,000 - ₱900,000 (PHP) bawat taon

    23 oras ang nakalipas

  • Trabaho sa kumpanya

    Team Leader

    Para lamang sa mga rehistradong miyembro

    +You'll be encouraged empowered challenged to be your best self. · Every day you'll have new exciting opportunities to make life brighter for our Clients. · +Manage team performance daily ensuring service quality objectives are being attained maintained on a consistent basis. · E ...

    Taguig

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    team leader

    Para lamang sa mga rehistradong miyembro

    Team Leader: Sales · Location: Taguig (On-site) | Type: Full-time · The Role: Drive revenue by leading a high-energy sales team. You will be responsible for hitting aggressive targets, refining pitch strategies, and closing performance gaps. · Key Responsibilities: Mentor associa ...

    Taguig ₱480,000 - ₱900,000 (PHP) bawat taon

    5 araw ang nakalipas

  • Trabaho sa kumpanya

    Team Leader

    Para lamang sa mga rehistradong miyembro

    We are seeking a Team Leader - Credit Card Operation to lead a team of credit card specialists and ensure efficient and effective credit card operations at First Source Solutions Limited. · ...

    Taguig, Metro Manila

    2 linggo ang nakalipas

  • Trabaho sa kumpanya

    Team Leader

    Para lamang sa mga rehistradong miyembro

    Motivates a team of Customer Service Associates through performance coaching, career planning and setting educational objectives. Improves productivity by highlighting deficiencies and recommending change in tools, training, processes, reporting, and employee engagement. · ...

    Taguig

    2 linggo ang nakalipas

  • Trabaho sa kumpanya

    Team Leader

    Para lamang sa mga rehistradong miyembro

    We are looking for experienced and dedicated Healthcare BPO Team Leaders to oversee and manage a Pioneer team of healthcare CSRs. The ideal candidate will have a strong background in healthcare account management, a solid understanding of U.S. healthcare laws, and a proven track ...

    Taguig, Metro Manila

    2 linggo ang nakalipas

  • Trabaho sa kumpanya

    AF Team Leader

    Para lamang sa mga rehistradong miyembro

    The Airfreight Team Leader drives team performance by managing daily operations, · fostering collaboration and ensuring alignment with company objectives. · Airfreight Team Leader drives team performance by managing daily operations,fostering collaboration and ensuring alignment ...

    Pasay

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Team Leader

    Para lamang sa mga rehistradong miyembro

    Grab the opportunity, achieve your highest potential. Join us today · We are looking for awesome and talented leaders for our growing awesome team. · Requirement: · Should have at least 1 year of relevant experience as a Team Lead on a BPO set up · Must be willing to work onsite ...

    Taguig, Metro Manila ₱480,000 - ₱900,000 (PHP) bawat taon

    6 araw ang nakalipas

  • Trabaho sa kumpanya

    Team Leader

    Para lamang sa mga rehistradong miyembro

    You'll be encouraged, empowered and challenged to be your best self. · ...

    Taguig

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Team Leader

    Para lamang sa mga rehistradong miyembro

    This role demands efficient team management skills to identify the teams objectives and allot resources to achieve optimal results and meet the company's goals. · ...

    Taguig

    2 linggo ang nakalipas

  • Trabaho sa kumpanya

    Team Leader

    Para lamang sa mga rehistradong miyembro

    At Bosch we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. · ...

    Taguig, National Capital Region

    2 linggo ang nakalipas

  • Trabaho sa kumpanya

    Team Leader

    Para lamang sa mga rehistradong miyembro

    Motivates a team of Customer Service Associates through performance coaching, career planning and setting educational objectives. · ...

    Santa Ana, Metro Manila

    2 linggo ang nakalipas

  • Trabaho sa kumpanya

    Team Leader

    Para lamang sa mga rehistradong miyembro

    At Bosch we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives Our promise to our associates is rock-solid: we grow together we enjoy our work and inspire each other Join in Motivates a team of Customer Service Ass ...

    Taguig

    2 linggo ang nakalipas

Trabaho
>
Team leader
>
Trabaho ng Team leader sa Taguig

  • Team Leader

    Buong oras Para lamang sa mga rehistradong miyembro Taguig City, National Capital Region (Manila)

  • Team Leader

    Para lamang sa mga rehistradong miyembro Taguig

  • Team Leader

    Para lamang sa mga rehistradong miyembro Taguig City

  • IT Team Leader

    Para lamang sa mga rehistradong miyembro Taguig, Metro Manila

  • Team Leader

    Para lamang sa mga rehistradong miyembro Taguig, Metro Manila

  • team leader

    Para lamang sa mga rehistradong miyembro Taguig, National Capital Region

  • Team Leader

    Para lamang sa mga rehistradong miyembro Taguig, Metro Manila

  • Team Leader

    Para lamang sa mga rehistradong miyembro Taguig, National Capital Region

  • Team Leader

    Para lamang sa mga rehistradong miyembro Taguig, National Capital Region

  • Team Leader

    Para lamang sa mga rehistradong miyembro Taguig

  • team leader

    Para lamang sa mga rehistradong miyembro Taguig

  • Team Leader

    Para lamang sa mga rehistradong miyembro Taguig, Metro Manila

  • Team Leader

    Para lamang sa mga rehistradong miyembro Taguig

  • Team Leader

    Para lamang sa mga rehistradong miyembro Taguig, Metro Manila

  • AF Team Leader

    Para lamang sa mga rehistradong miyembro Pasay

  • Team Leader

    Para lamang sa mga rehistradong miyembro Taguig, Metro Manila

  • Team Leader

    Para lamang sa mga rehistradong miyembro Taguig

  • Team Leader

    Para lamang sa mga rehistradong miyembro Taguig

  • Team Leader

    Para lamang sa mga rehistradong miyembro Taguig, National Capital Region

  • Team Leader

    Para lamang sa mga rehistradong miyembro Santa Ana, Metro Manila

  • Team Leader

    Para lamang sa mga rehistradong miyembro Taguig