- Monitor social media channels for mentions, comments, and messages.
- Respond promptly to inquiries, comments, and messages in a professional and helpful manner.
- Foster conversations and interactions within the community to build relationships and increase engagement.
- Community Growth and Outreach
- Participate in relevant online discussions and forums to increase visibility and reach.
- Analytics and Reporting
- Analyze data to gain insights into community behavior and preferences.
- Prepare regular reports to evaluate the performance of social media efforts and inform future strategies.
- Monitor conversations about the brand or relevant topics on social media.
- Address any negative feedback or issues promptly and professionally.
- Proactively manage the brand's online reputation by promoting positive interactions and addressing concerns.
- Keep abreast of industry trends, social media platform updates, and best practices.
- Experiment with new features and tactics to keep the community engaged and informed.
- Bachelor's degree in Marketing Administration or related field.
- Minimum 2 years of relevant experience in Social Media Managing
- Proficiency in written and verbal communication in English.
- Any further marketing experience is a plus.
- Willing to work 100% onsite in our Alabang, Muntinlupa Office
- Willing to work afternoon shift (starts at 2pm, 3pm or 4pm)
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Social Media Community Manager - Philippines, Pilipinas - Datablazers, Inc.
Paglalarawan
Duties & ResponsibilitiesCommunity Engagement