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    Customer Service Sr. Analyst - Muntinlupa, Pilipinas - RecruiterPH

    RecruiterPH
    RecruiterPH Muntinlupa, Pilipinas

    5 araw ang nakalipas

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    Buong oras
    Paglalarawan

    Job Description:

    • Manages processes based on established performance standards, service & quality levels
    • Implement full adherence to existing tools used to measure performance (Productivity; Efficiency; Quality; Attendance; etc.)
    • Manages staff assignment based on business needs/capacity and builds capacity through resource planning and cross-training
    • Coaches team members on proper handling of transactions
    • Execute existing DR/BCP plans of the team
    • Execute/deliver output based on the project plan during migrations
    • Identifies staffing requirement and is involved in the hiring process ensuring suitably skilled individuals are hired
    • Manages and develops resources to take key positions such as Supervisor/Team
    • Leader, Quality Auditor or Trainer. Executes career development plans for direct reports
    • Takes ownership in resolving and managing end-customer issues and negotiations
    • Manages internal updates/communication within the unit
    • Enforces compliance to company policies and effect disciplinary measures on violations
    • Initiate and implement process improvements
    • Leads projects/tasks that may be assigned from time to time

    Job Qualifications:
    College Graduate / Bachelors DegreeAt least 12 months of experience in insurance account, and/or 12 months work experience in the non-BPO financial sector (Personal Insurance, Personal Banking, Investment, Wealth Management, or Medical insurance)At least 3 year Supervisory experience in the BPO industry
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