Content Moderator - Philippines, Pilipinas - Outsourced

Paglalarawan

• Monitor user-generated content and user behaviour on the platform to ensure compliance with platform policies and guidelines
• Accurately and consistently classify content based on platform policies and guidelines
• Review and moderate user reports and inquiries related to platform policies and guidelines
• Assist with basic community management tasks, such as responding to user inquiries and concerns via email, chat, or social media
• Collaborate with the moderation team and other stakeholders to identify and address emerging trends or issues related to user behaviour or content on the platform
• Provide regular feedback to the moderation team and other stakeholders regarding user behaviour and content trends
• Participate in ongoing training and professional development opportunities to stay up-to-date with platform policies and guidelines and best practices in content moderation
• Maintain accurate and detailed records of content moderation activities
  
  

• Bachelor's degree in psychology, sociology, or related fields (ideal)
• Strong written and verbal communication skills in English
• Cultural awareness and ability to interpret user behaviour within appropriate cultural context
• Familiarity with relevant laws and regulations related to content moderation, such as GDPR, COPPA, and the Digital Millennium Copyright Act
• Emotional resilience and ability to manage stress and trauma related to exposure to graphic or disturbing content
• Experience in customer service, social media management, or related fields
• Knowledge of content moderation best practices and procedures
• Ability to work independently and as part of a team in a fast-paced, dynamic environment