- Why Join Us
- About the Team
- Roles & Responsibilities
- Develop SOPs for Customer Service, Seller Support, and Creator Support teams;
- Understand problems, policies, and risks, with the ability to effectively translate them into solutions that improve processes and workflows across internal and external teams;
- Leverage rapid, agile development techniques and processes to create content for a rapidly changing environment. Lead process improvement efforts;
- Facilitate tech changes and updates, create and maintain system documentation and provide training and support to team members and others as needed to ensure processes and procedures are understood and followed;
- Effectively manage project and stakeholder meetings, drive discussions to conclusions, and keep programs on track;
- Proactively identify problems and opportunities and perform root cause analysis/diagnosis leading to significant impact.
- Bachelor's degree or equivalent practical experience
- 3 years of experience in operations, program, or project management; preferably with experience in developing SOPs
- Familiarity with SOPs executing, contributing to, and creating them
- Proficiency in English
- Preferred Qualifications
- Experience working cross functionally with tech and nontech teams
- Experience in eCommerce or marketplace platform is a plus
- ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.
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E-Commerce
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E-commerce Operations Specialist
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E-Commerce Operations Manager
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E-Commerce Project Manager
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Global E-commerce - Philippines, Pilipinas - TikTok
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Paglalarawan
Responsibilities
About Us
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life.
With a suite of more than a dozen products, including Helo and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
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Together, we inspire creativity and enrich life
- a mission we aim towards achieving every day.
To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team.
Status quo Never. Courage Always.At ByteDance, we create together and grow together. That's how we drive impact
- for ourselves, our company, and the users we serve.
Join us.
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E
-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators.
-class service and experience for customers, sellers and creators.
We are looking for an SOP Enablement Program Manager to be responsible for building robust processes, identifying opportunities for improvement, and partnering with dependent teams to improve tools and systems for internal and external customers.
This position will develop, standardize, and enhance processes to drive efficiency and scalability for the Service and Moderation Team.-
Qualifications
Minimum Qualifications
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