- Conduct monitoring sessions and communicates changes, updates etc. based on client feedback.
- Monitor requirements and adhere on a daily/weekly/monthly basis.
- Review quality assurance concerns with Team Leaders in a timely and effective manner.
- Respond to QA-related inquiries from Operations and corresponding Departments.
- Ensure that quality policies and procedures are communicated and followed.
- Participate in calibration sessions to ensure that all teams are aligned with the set QA guidelines.
- Complete all required reporting in a timely and effective manner.
- Finalize reports on audit updates and errors.
- Assist in setting QA guidelines to be implemented to existing employees and new hires.
- Maintain Quality Files for agents including Quality Monitoring Forms, Quality Assurance Agreements, and other required documentation
- Perform other duties as assigned.
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Quality Assurance Specialist
6 araw ang nakalipas
Universal Robina Corporation Malvar, Philippines, Pilipinas Buong orasExperience your best self with URC · Universal Robina Corporation is looking for a Quality Assurance Specialist. · Responsible for over-all quality health check of the plant through conduct of GMP audits for Compliance, Process and Trade for customer/trade Quality Assurance thro ...
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Quality Assurance Specialist
6 araw ang nakalipas
Jollibee Foods Corporation Calamba, Pilipinas Buong orasThe Quality Assurance Specialist is responsible for:- Designing sensory procedures, training, and calibrating sensory panels, as well as interpreting the results of sensory evaluation using statistical analyses.- Consolidating and controlling external documents and records such a ...
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Teacher
2 oras ang nakalipas
FirstBPO San Pablo City, Pilipinas Buong orasWe are looking for Teachers to be trained as Quality Assurance Specialist to join our team and oversee the quality of all operations and services that our organization produces. · Quality Assurance Specialist responsibilities include developing quality standards, conducting tests ...
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Internal Audit Specialist
6 araw ang nakalipas
Asia Select Inc. Philippines, Calamba, Pilipinas Buong orasJob Description · The Internal Audit Specialist shall be responsible for executing corporate audits and providing services related to business assurance and internal consulting activities aimed at adding value and improving the organization's overall operation, internal control, ...
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Quality Improvement Specialist
4 araw ang nakalipas
Human Utilization Management Solution Muntinlupa, Pilipinas ContractThis role is an open-end contract position with a hybrid work setup. Please apply only if you are amenable to these terms.The Quality Improvement Specialist is responsible for ensuring the quality and compliance of utilization management processes within the organizations. They w ...
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Quality Specialist
2 araw ang nakalipas
TASQ Staffing Solutions Muntinlupa, PilipinasTASQ Staffing Solutions is currently seeking quality specialists (BPO) for a retail account based in Alabang. Below are the qualifications for the position: · College degree · 2 to 3 years of experience in the BPO industry, specifically in QA or quality roles · Previous QA experi ...
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Quality Specialist
2 oras ang nakalipas
TASQ Staffing Solutions Muntinlupa, PilipinasTASQ Staffing Solutions is currently seeking quality specialists (BPO) for a retail account based in Alabang. Below are the qualifications for the position: · College degree · 2 to 3 years of experience in the BPO industry, specifically in QA or quality roles · Previous QA experi ...
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Quality Improvement Specialist
2 oras ang nakalipas
Human Utilization Management Solution Muntinlupa, Pilipinas Buong orasThis role is an open-end contract position with a hybrid work setup. Please apply only if you are amenable to these terms. · The Quality Improvement Specialist is responsible for ensuring the quality and compliance of utilization management processes within the organizations. The ...