- Providesfirst-line investigation and diagnosis
- Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
- Escalates unresolved incidents/service requests within agreed timescales
- Logs relevant incident/service request details per help desk procedures
- Communicates withclientregarding incident progress
- Ensures tickets are always updated until issues are resolved
- Conducts hardware and software maintenance and support
- Performs IMAC (Install, Move, Add and Change)
- Local network support and/or assistscentralizedNetwork team
- Working knowledge of office automation products and computer peripherals, like biometric, CCTV, printers and scanners
- Assists Asset Management Team ininventoryof IT assets
- Performs deployment and movement of IT assets
- Performs additional task that may be assigned by the immediate supervisor
- Excellent customer interface skills
- Good interpersonal communication skills
- Understanding of customer satisfaction principles and practices
- Ability to write technical support documentation
- Teamplayer
- Ability to work under pressure
- Good organizational and time management skills
- Good analytical and problem-solving skills
- Maintains strong attention to detail in high-pressure situations
- Strong communications skills, both written and oral
- Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent
- Knowledgeable in MS-WindowsEnvironment, MS-Office and Office 365 applications
- Willing to be assigned in multiple locations
- Excellent in English communication skills both verbal and written
- Willing to work on shifting schedule, Holiday, weekends and Night shift
- Experience and knowledge in Active Directory and ticketing systems is a plus
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KMC MAG Solutions Inc Taguig, PilipinasThe Purpose Driven Career Objectives of OSS Tech 1 · OSS Tech 1 is responsible for providing technical assistance to all end-users and IT infrastructure support. His/her main responsibility is to ensure all IT related issues or requests are being facilitated. · To apply for this ...
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IT OSS Tech 1 - Taguig City, Pilipinas - KMC Solutions Inc
Paglalarawan
Functional Overview:
OSS Tech 1 is responsible for providing technical assistance to all end-users and IT infrastructure support. His/her main responsibility is to ensure all IT related issues or requests are being facilitated.
Duties and Responsibilities:
Minimum Competencies:
Minimum Qualifications: