Team Leader - Taguig - Firstsource

    Firstsource
    Firstsource Taguig

    9 oras ang nakalipas

    ₱480,000 - ₱900,000 (PHP) bawat taon * Upper Management / Consulting
    Paglalarawan

    Role Description: The Team Lead for the Revenue Cycle is responsible to assist department Manager in supervising on-site employees, whether they are located in a hospital or office. This role involves assisting the Department Manager in various responsibilities, including assessing the performance of Account Resolution Specialists, Customer Service Representatives, and Early-Out Representatives, as well as managing employee records and ensuring quality assurance.

    Roles & Responsibilities

    · Lead, mentor, and cultivate departmental teams.

    · Supervise and manage the day-to-day operations of the Receivables staff, whether onsite or in an office setting.

    · Coordinate account inventories and provide regular reports to the Department Manager.

    · Design and deliver staff training programs.

    · Maintain accurate time and attendance records for the staff.

    · Resolve operational issues through problem-solving.

    · Delegate and oversee workflow processes.

    · Assume responsibilities for employees during absences or high workloads.

    · Achieve assigned management goals and objectives.

    · Conduct quality audits on staff performance.

    · Handle account reconciliations and returns to clients.

    · Report and document any employee disciplinary issues to the Manager.

    · Adhere to the policies and procedures outlined in the Employee Handbook and the Employee Code of Conduct.

    · Actively participate in the Corporate Compliance Program to ensure adherence to regulations.

    · Assist in various projects assigned by management.

    · Exhibit excellent judgment, professionalism, and leadership qualities.

    · Demonstrate strong verbal communication skills, delivering feedback effectively and expressing thoughts concisely.

    · Possess robust analytical and PC skills.

    · Display flexibility with work hours and adaptability to change.

    Top of Form

    Top of FormPreferred Educational Qualifications

    • Bachelor's degree or equivalent experience is required

    Preferred Work Experience

    • Experience with medical claims billing and/or patient accounting processes is required

    Competencies & Skills

    • Proficiency in collaborating and communicating effectively with colleagues, staff, and clients.
    • Consistent display of professionalism and courtesy.
    • Competent with personal computer operations.
    • Show initiative and creativity in carrying out job duties.
    • Exceptional written and verbal communication skills.
    • Capable of prioritizing multiple tasks in a fast-paced work environment.
    • Exhibit strong leadership qualities.
    * Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
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