- Creates lesson plans for training delivery
- Reviews, evaluates, and modifies, if necessary, the training curriculum (all training modifications must be approved by the client)
- Prepares materials and resources for training delivery
- Reserves training room and equipment
- Checks equipment and networks for functionality and access
- Reviews and masters all content and activities for instruction.
- Provides clear instruction using a variety of techniques and activities
- Enforces adherence and attendance of participants
- Evaluates learning and mastery of content, skills, and procedures
- Provides feedback and guidance to learners
- Enforces company rules and policies during training hours.
- Completes daily, weekly, and end-of-training reports and submit to all pertinent parties
- Signs off trainees with individual reports to the operations supervisor
- Records and explains training attrition
- Recommends changes to curriculum, methods, or activities based on observations during training delivery. Needs Analysis :
- Evaluates the results of product training to curb undesirable trends or unexpected deficiencies in training programs
- Recommends training initiatives to support operations in surpassing KPIs and metrics
- Develops action plans to remedy deficiencies.
- Supports all areas of account operations in order to provide knowledgeable, competent, and motivated staff
- Interacts with clients when necessary for training purposes, especially regarding curriculum and training modifications (All modifications must be approved by the client)
- Other tasks as assigned by the account manager:
- Maintains training materials to ensure documentation is current and relevant given market changes and evolution
- May contribute to the design of training events and learning solutions
- Tracks and manages performance in the classroom and, if required, manages transition to team mgr./stakeholder
- Follows standard evaluation and measurement process/protocol to assess comprehension and adoption of knowledge to ensure successful job readiness transition.
- Perform a short training demo based on how you are currently doing it as an L&D.
- Reminder to make your demo engaging, talk time is observed, and how you present your decks.
- At least 3 years of Learning and Development experience in BPO/Call-Center setup
- Demonstrated knowledge of training and adult learning, leadership development theories, trends, and best practices.
- Demonstrated skill in coaching and instructional design and ability to demonstrate continuous learning.
- Strong project management skills and demonstrated ability to think strategically and systemically and achieve results by collaborating across organizational boundaries.
- Superior verbal and written communication skills in English.
- Strong facilitation and presentation skills
- Knowledge of other instructional applications and learning management systems is an asset.
- Must be amenable to work on-site in BGC, Taguig
- Can start ASAP.
- Training Demo is also required
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Paglalarawan
About the role:Functional Responsibilities:
Planning and Preparing:
Training Delivery :
Training Reports :
General Account Responsibilities :
Training Demo Guide: